Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Technology and Innovation at blithequark

Introduction to blithequark At blithequark, we empower how people live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-makers who anticipate, lead, and believe that listening is where learning begins. Our team is dedicated to driving innovation, creativity, and impact in the world, and we're looking for talented individuals to join our mission. As a leader in the industry, blithequark is committed to delivering exceptional customer experiences through America's fastest and most reliable network. About the Role We're seeking an experienced Customer Sales and Service Representative to join our team. As a key member of our customer-facing team, you will deliver an exceptional customer experience, leveraging your superior sales and customer service skills and excitement for technology. You will be the go-to person for customers who have questions or issues, and you will be responsible for resolving their concerns in a timely and professional manner. Key Responsibilities Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers. Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience. Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. Responding to requests from customers about blithequark products and services. Verifying service order accuracy and completeness and making corrections/changes as needed. Negotiating the collection of overdue bills. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. Managing various systems and work tools while engaging with customers on the phone. Essential Qualifications To be successful in this role, you must be a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You must enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driven to provide exceptional customer service. Preferred Qualifications Related Associate Degree or 2+ years' relevant experience. Customer Service call center experience. Previous collections experience. Experience with selling products and services. Customer service skills. Demonstrated ability to communicate with detail and precision. Skills and Competencies To excel in this role, you should possess excellent communication, interpersonal, and problem-solving skills. You should be able to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously. You should also be proficient in using various software applications and technology systems. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals. You'll have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences, and you'll be part of a company that is leading the way in innovation and technology. Work Environment and Company Culture Our company culture is built on a foundation of inclusivity, diversity, and respect. We believe that everyone should feel valued, connected, and empowered to reach their potential and contribute their best. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including great pay, comprehensive health insurance, and a range of perks and discounts. You'll also have the opportunity to work from home, with occasional in-person trainings and meetings, and enjoy a healthy work-life balance. Conclusion If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this opportunity. At blithequark, we're committed to helping our employees grow and develop in their careers, and we're looking for talented individuals who share our values and are passionate about making a difference. Don't miss out on this chance to join our team and be part of a company that is leading the way in innovation and technology. Apply now and take the first step towards an exciting and rewarding career with blithequark! Apply for this job