Experienced Customer-Focused Work from Home FedEx Retail Service Assistant – Shipping and Receiving Support Specialist

Introduction to FedEx Office Imagine being part of a dynamic team that is passionate about delivering exceptional customer experiences. At FedEx Office, we pride ourselves on being a supportive and forward-thinking organization that values diversity and inclusivity. As a leader in the shipping and receiving industry, we are committed to providing top-notch services that exceed our customers' expectations. Our team members are the backbone of our success, and we are currently seeking an experienced and customer-focused Work from Home FedEx Retail Service Assistant to join our ranks. Job Summary As a FedEx Retail Service Assistant, you will play a vital role in providing excellent customer service to our patrons. Your friendly demeanor, coupled with your knowledge and confidence, will make a significant impact on the lives of our customers on a daily basis. You will be the face of our organization, and your ability to extend a warm welcome to our customers will set the tone for a positive experience. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Key Responsibilities Extend a warm welcome to patrons seeking aid with shipping and receiving issues and provide necessary assistance to ensure a positive customer experience. Provide expert guidance on international shipping, including customs clearance, translation, and other services to ensure that packages meet all necessary requirements for delivery. Process transactions accurately and efficiently, which may include selling shipping supplies and facilities to our customers. Collaborate with other team members and stakeholders to ensure customer inquiries and concerns are addressed in a timely and effective manner, with thorough documentation and follow-up as necessary. Utilize your knowledge and skills to resolve customer complaints and concerns in a professional and courteous manner. Stay up-to-date with the latest shipping and receiving procedures and policies to ensure compliance and excellence in service delivery. Essential Qualifications To be successful in this role, you will need to possess a strong and diverse skillset in relevant areas, including: Excellent customer service skills, with the ability to provide a positive experience for our customers. Strong communication and interpersonal skills, with the ability to work effectively with customers, team members, and stakeholders. Ability to work in a fast-paced environment, with a focus on accuracy and attention to detail. Basic computer skills, with the ability to navigate our systems and software with ease. High school diploma or equivalent required, with a degree in a related field preferred. Preferred Qualifications While not essential, the following qualifications will be considered an asset: Previous experience in a customer-facing role, preferably in the shipping and receiving industry. Knowledge of customs clearance, translation, and other international shipping services. Experience with point-of-sale systems and other software applications. Ability to work flexible hours, including evenings and weekends. Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Customer Focus : Ability to provide exceptional customer service, with a focus on meeting the needs and expectations of our customers. Communication : Strong verbal and written communication skills, with the ability to effectively communicate with customers, team members, and stakeholders. Problem-Solving : Ability to resolve customer complaints and concerns in a professional and courteous manner. Teamwork : Ability to work collaboratively with other team members and stakeholders to achieve common goals and objectives. Adaptability : Ability to work in a fast-paced environment, with a focus on accuracy and attention to detail. Career Growth Opportunities and Learning Benefits At FedEx Office, we are committed to the growth and development of our team members. As a Work from Home FedEx Retail Service Assistant, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program to ensure a smooth transition into the role. Ongoing training and development opportunities to enhance your skills and knowledge. Opportunities for advancement and career growth within the organization. Recognition and reward programs to recognize and reward outstanding performance. Work Environment and Company Culture At FedEx Office, we pride ourselves on our supportive and forward-thinking team environment. As a Work from Home FedEx Retail Service Assistant, you will be part of a dynamic team that values diversity and inclusivity. Our company culture is built on the following principles: Respect : We respect each other, our customers, and our communities. Integrity : We operate with integrity, honesty, and transparency in all our interactions. Teamwork : We work collaboratively to achieve common goals and objectives. Excellence : We strive for excellence in everything we do, with a focus on delivering exceptional customer experiences. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary and benefits program that recognizes and rewards outstanding performance. Our benefits program includes: Flexible scheduling to ensure a healthy work-life balance. Insurance benefits to protect you and your loved ones. Opportunities for advancement and career growth within the organization. Recognition and reward programs to recognize and reward outstanding performance. Conclusion If you are a customer-focused and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Work from Home FedEx Retail Service Assistant, you will be part of a dynamic team that values diversity and inclusivity, and you will have access to a range of training and development opportunities to enhance your skills and knowledge. Don't miss out on this opportunity to make a significant impact and take the first step towards a rewarding new role. Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences. Submit Your Application Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. We look forward to receiving your application and exploring how you can contribute to our team's success. Apply for this job