Experienced Agent Onboarding Specialist for US-Based Remote Team - Real Estate Industry Expertise Required

Introduction to Workwarp and Coldwell Banker Imagine being part of a renowned real estate brand that empowers everyone's next move. Coldwell Banker, a subsidiary of Anywhere Real Estate Inc., is one of the world's leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors. With approximately 2,800 franchise and company-owned offices and over 99,000 independent sales associates in the United States, Canada, and 40 other countries, Coldwell Banker is a powerhouse in the real estate industry. As an Agent Onboarding Specialist, you will play a vital role in ensuring a seamless onboarding experience for all agent affiliations, setting them up for success and driving business growth. Job Summary As an Agent Onboarding Specialist, your primary responsibility will be to coordinate and oversee the onboarding process for new agents, ensuring a smooth, valuable, and successful experience. This 100% remote role requires a self-disciplined and highly organized individual who can work effectively in a remote environment, maintaining open communication and a high level of productivity. The ideal candidate will be willing to work Eastern Time Zone hours and have a strong background in customer service, preferably in the real estate industry. Key Responsibilities Manage the onboarding experience for all agents, creating and processing new agent affiliations through OnBase and associated systems, including digital signing systems. Assist with the application or transfer of the agent's state license and MLS or Realtor Board accounts. Collect and vet DBA, team, or assistant information for new agents/teams. Act as the primary liaison with Licensing to ensure compliance with regulations. Manage the interactive onboarding checklist and follow up with internal partners to ensure new agents are properly set up and have access to all CBR agent tools. Provide an initial overview of DESK, focusing on account activation, enrollment, and various tool profile setup. Assist with initial headshot, bio, and contact uploads into company marketing products. Assist with initial CB marketing material ordering, as requested by the manager. Manage the "warm hand-off" to branch leaders and Agent Support Teams after onboarding is completed. Facilitate consistent communication with branch leaders regarding all onboardings and support branch manager recruiting efforts for top-tier agents as requested. Essential Qualifications 2 or more years of customer service experience preferred, with prior real estate office experience strongly preferred. Strong written and verbal communication skills. Technological proficiency in all areas, including familiarity with various operating systems on PCs and Macs and the ability to navigate computer software. Proficiency with Microsoft Office and the ability to master additional software as needed, including Adobe Acrobat and Power BI. Ability to communicate effectively with different audiences, including agents, branch leaders, senior field leaders, and operational support teams. Customer-focused, delivery-oriented, and creative problem-solving skills. Willingness to be "nimble" and adjust workload and schedule as needed. Preferred Qualifications Prior experience in the real estate industry, preferably in an onboarding or customer service role. Familiarity with OnBase and associated systems, including digital signing systems. Knowledge of real estate regulations and compliance requirements. Experience with CRM software and other tools used in the real estate industry. Career Growth Opportunities and Learning Benefits At Anywhere Real Estate, we are committed to empowering our employees' next move. As an Agent Onboarding Specialist, you will have access to training and development programs, mentorship opportunities, and a culture that values diversity, equity, and inclusion. You will be part of a dynamic team that is passionate about simplifying, digitizing, and integrating the real estate transaction for all consumers. With a strong focus on innovation and growth, you will have the opportunity to develop your skills and advance your career in a fast-paced and exciting industry. Work Environment and Company Culture Anywhere Real Estate is a company that values diversity, equity, and inclusion. We strive to create a culture of belonging that empowers everyone's next move. Our commitment to diversity is reflected in our achievements, including being recognized as one of the World's Most Ethical Companies since 2011, a Great Place to Work since 2019, and one of America's Most Innovative Companies. We are proud to be a company that values and respects backgrounds, cultures, perspectives, and beliefs, and we are committed to developing our diverse talent base through mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Compensation, Perks, and Benefits We offer a competitive salary and a comprehensive benefits package, including opportunities for professional growth and development. As a remote employee, you will have the flexibility to work from anywhere, at any time, as long as you have a reliable internet connection. You will also have access to a range of perks and benefits, including training and development programs, mentorship opportunities, and a culture that values work-life balance and employee well-being. Conclusion If you are a motivated and organized individual with a passion for customer service and the real estate industry, we encourage you to apply for this exciting opportunity. As an Agent Onboarding Specialist, you will play a vital role in ensuring a seamless onboarding experience for new agents, setting them up for success and driving business growth. With a competitive salary, comprehensive benefits package, and opportunities for professional growth and development, this is an opportunity you won't want to miss. Don't hesitate to apply today and join our dynamic team of professionals who are passionate about empowering everyone's next move. Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting and rewarding career with Anywhere Real Estate. Apply for this job