**Experienced Customer Experience Specialist - Work from Home Opportunity at arenaflex**

At arenaflex, we pride ourselves on being a strategic partner to the world's leading companies, bringing innovative solutions and enhancing customer experience during each interaction. As the largest interaction expert team in the market, we are a multicultural, highly skilled, and deeply knowledgeable team, with a wide range of integrated omnichannel solutions, cutting-edge technology, and the highest security standards. For us, each interaction needs to be treated as unique, and we are committed to delivering exceptional results that exceed our customers' expectations. **Why You'll Choose Us...** At arenaflex, we understand that our employees are the backbone of our organization, and we strive to create an environment that promotes happiness from the inside out. When you join our team, you become part of a family that values and inspires you to learn, to teach, and to grow. We invest in creating outstanding work experiences and endless development opportunities, so you can come to work motivated and proud to be on our team. Our commitment to our employees is reflected in our comprehensive benefits package, which includes: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs **Your Impact** As an arenaflex Customer Experience Specialist, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. **Responsibilities** As a Customer Experience Specialist at arenaflex, your responsibilities will include: * Providing customer support to customers via telephone and/or Internet, e.g., instant message, email * Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment * Moving customers to the appropriate Product Support Specialist for product or service-related issues * Providing customer support by phone, email or instant message to business customers, serving as the primary contact for inbound customer issues and escalating more technical product-related issues to the proper Product Support department * Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries * Troubleshooting customer problems, identifying the root cause of the problem and using tools and resources appropriately to determine how to resolve customer problems * Escalating issues to the appropriate resource when unable to resolve problems in a reasonable amount of time and following up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge * Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues * Updating customer information and ensuring accurate entry of contact information * Meeting standards of job, such as quality standards, adherence to schedule and average handle time * Providing guidance and/or mentoring to less experienced associates * Performing other related duties as assigned **Qualifications** We are looking for a highly motivated and customer-focused individual who possesses the following qualifications: * High School Diploma or equivalent * 18 years of age or older * Excellent customer service skills that build high levels of customer satisfaction * Typing 25 WPM * Proficient in PC operation and navigation * Demonstrates effective people skills and sensitivities when dealing with others * Ability to work both independently and in a team environment * Excellent communications skills, both oral and written * Ability to work in a constantly changing and fast-paced environment * Ability to stay composed and objective * Strong listening skills * Ability to work remotely in a virtual team environment **Being One of Our People** At arenaflex, we are committed to creating an environment that promotes happiness from the inside out. When you join our team, you become part of a family that values and inspires you to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. **Apply Now** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job