Experienced Customer Experience Specialist – HR Support and Employee Engagement at blithequark

Welcome to blithequark: A Community of Innovators At blithequark, we're not just a company – we're a vibrant community of innovators, thinkers, and doers who share a common goal: to build a future where everyone has the freedom to thrive. With a rich history of innovation and a commitment to excellence, we're proud to be one of the world's most admired brands. Our team is collaborative, respectful, and passionate about making a difference in the lives of our customers and employees alike. As a leader in our industry, we're dedicated to fostering a culture of inclusivity, diversity, and creativity, where everyone feels valued and empowered to contribute their best work. About the Role: Customer Experience Specialist We're seeking an experienced Customer Experience Specialist to join our AskHR team, providing exceptional support to blithequark team members through accurate and prompt responses to HR and employee experience inquiries. As a key member of our HR team, you'll play a vital role in transforming the way we engage with our employees, ensuring a positive and inclusive experience for all. If you're passionate about delivering exceptional HR support and employee engagement, and you're looking for a career that will challenge you, inspire you, and help you make a difference, then we want to hear from you. Key Responsibilities: Making a Difference in the Lives of Our Team Members Provide consumer-grade level customer service to blithequark team members, responding to HR and employee experience inquiries in a timely and professional manner, ensuring that every interaction is personalized, empathetic, and solution-focused. Seek to understand the needs and intentions of Askers, clarifying questions when required, and maintaining a strong attention to detail to identify the right population segment and provide relevant information, leveraging your knowledge of HR policies, procedures, and best practices to deliver accurate and up-to-date responses. Research question topics using team member resources and a library of information across several categories, ensuring accurate and up-to-date responses, and staying current with industry trends, best practices, and emerging issues in HR and employee engagement. Lead escalations to resolution by maintaining communication with AskHR partners, ensuring a smooth handoff of Askers to other teams, and collaborating with stakeholders to resolve complex issues and improve processes, leveraging your excellent problem-solving, analytical, and communication skills. Lead regular meetings with partners to discuss HR case trends and determine resolution for difficult questions, analyzing data and metrics to identify areas for improvement, and developing strategies to enhance the overall employee experience, and presenting findings and recommendations to stakeholders, using your expertise in HR analytics and data-driven decision making. What We're Looking For: A Customer-Focused and HR-Savvy Professional We're seeking a highly motivated and customer-focused individual with a passion for delivering exceptional HR support and employee engagement. The ideal candidate will possess a unique blend of HR expertise, customer service skills, and business acumen, with a strong ability to communicate effectively with diverse stakeholders, and a proven track record of driving employee engagement, retention, and satisfaction. Essential Qualifications: The Foundation for Success A customer-first mindset and attitude, with previous customer service or HR-related experience, and a deep understanding of the importance of delivering exceptional employee experiences. A positive, team attitude that looks to learn and grow every day, with a strong desire to develop your skills and knowledge in HR, employee engagement, and customer experience. Proven ability to collaborate with a wide range of people at all levels in the organization, with excellent communication, interpersonal, and influencing skills, and a strong ability to build trust and credibility with stakeholders. Proficiency with the English language and strong written and verbal communication style, with the ability to craft clear, concise, and compelling messages that resonate with diverse audiences. An excitement for managing a high-volume of tasks while maintaining a high-degree of accuracy and attention to detail, with a strong ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment. Proven ability to maintain a high degree of confidentiality, with a strong understanding of the importance of handling sensitive and confidential information with discretion and professionalism. Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams), with the ability to quickly learn new software and technologies, and a strong foundation in HR systems, tools, and platforms. Ability to quickly learn new software, with a strong desire to develop your technical skills and knowledge, and a willingness to adapt to changing technologies and processes. A High School Diploma or equivalent (GED) or higher degree, with a strong educational foundation in a related field, such as HR, business, communications, or a related field. Preferred Qualifications: Taking Your Career to the Next Level Experience working in a fast-paced, dynamic environment, with a strong ability to thrive in a rapidly changing landscape, and a willingness to adapt to new challenges and opportunities. Knowledge of HR policies, procedures, and best practices, with a strong understanding of employment law, labor relations, and employee engagement strategies, and a desire to stay current with industry trends and developments. Ability to work in a remote environment and maintain a high level of productivity, with a strong ability to self-motivate, prioritize tasks, and manage your time effectively in a virtual setting. Experience with HR software and systems, such as HRIS, payroll, and benefits administration, with a strong foundation in HR analytics, reporting, and data analysis, and a willingness to develop your technical skills and knowledge. What We Offer: A Comprehensive Rewards Package We're proud to offer a comprehensive benefits package, including a competitive salary, a work environment built on teamwork, flexibility, and respect, and professional growth and development programs to help advance your career. Our benefits package includes: A competitive salary, with opportunities for growth and advancement, and a comprehensive bonus structure that rewards your contributions and achievements. A work environment built on teamwork, flexibility, and respect, with a strong focus on collaboration, communication, and mutual support, and a willingness to adapt to changing needs and priorities. Professional growth and development programs to help advance your career, as well as tuition reimbursement, and a strong commitment to ongoing learning and development, with opportunities for training, mentoring, and coaching. A team member vehicle purchase discount, with access to exclusive discounts and promotions, and a comprehensive rewards program that recognizes and rewards your contributions and achievements. Comprehensive health care and wellness plans for your entire family, with access to fitness programs, mental health resources, and employee assistance programs, and a strong focus on promoting health, wellness, and work-life balance. Flextime and virtual work options, with a strong focus on flexibility, autonomy, and work-life balance, and a willingness to adapt to changing needs and priorities. A blithequark 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from blithequark, and a comprehensive retirement savings program that helps you plan for your future. Paid holidays and paid time off, with a strong focus on promoting rest, relaxation, and rejuvenation, and a willingness to adapt to changing needs and priorities. Referral services related to prenatal services, adoption, childcare, schools, and more, with access to exclusive discounts and promotions, and a comprehensive employee assistance program that supports your personal and professional well-being. Flexible spending accounts, with a strong focus on promoting financial wellness, and a willingness to adapt to changing needs and priorities. Belonging at blithequark: A Culture of Inclusion and Diversity We're committed to creating an inclusive and diverse work environment where everyone feels valued and respected. We celebrate the diversity of the communities where we live and do business, and we're proud to be an equal opportunity employer that welcomes applicants from all backgrounds. Our culture is built on a foundation of respect, empathy, and understanding, with a strong focus on promoting diversity, equity, and inclusion, and a willingness to adapt to changing needs and priorities. Career Possibilities: Growing and Developing with blithequark At blithequark, we're passionate about innovation and growth. We encourage our team members to dream big, challenge the status quo, and make a meaningful impact in the world. If you're looking for a career that will challenge you, inspire you, and help you make a difference, then join us. Let's start our impossible, together! With opportunities for growth and advancement, professional development programs, and a comprehensive rewards package, you'll have everything you need to succeed and thrive in your career. How to Apply: Join Our Team and Start Your Journey We're excited to hear from you! If you're passionate about delivering exceptional HR support and employee engagement, please submit your application through our website. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team, and we're committed to creating a work environment that is inclusive, diverse, and supportive. Apply now and start your journey with blithequark! Apply for this job