Experienced Customer Experience Professional – Remote Live Video Retail Support Specialist

Welcome to blithequark: Where Customer Experience Meets Innovation Imagine being part of a forward-thinking company that is revolutionizing the retail industry through cutting-edge technology and exceptional customer experiences. At blithequark, we are dedicated to providing top-tier talent to our partners, and we are now seeking an experienced Customer Experience Professional to join our team. As a veteran-owned company, we prioritize the hiring of military spouses and veterans, demonstrating our commitment to the military community. Position Overview: Customer Experience Professional In this exciting role, you will engage with customers via live video through our partner's retail platform, providing real-time product recommendations, answering questions, and ensuring a seamless customer journey. As a Customer Experience Professional, you will be the face of our partner's brand, delivering exceptional customer service with professionalism, empathy, and enthusiasm. If you are outgoing, personable, and passionate about delivering top-tier service, we'd love to hear from you! Key Responsibilities: Engage with customers via live video to provide product recommendations and assistance, utilizing our technology platform to support customers in their retail shopping experience. Deliver exceptional customer service with professionalism, empathy, and enthusiasm, building rapport with customers to understand their needs and provide tailored solutions. Maintain a professional and presentable appearance on camera, adapting to various customer needs and handling inquiries with efficiency and poise. Utilize our technology platform to support customers in their retail shopping experience, staying up-to-date with the latest products and services to provide accurate and helpful information. Collaborate with our team to continuously improve the customer experience, providing feedback and suggestions for process improvements and new initiatives. Essential Qualifications: Demonstrated prior experience in customer service, sales, or related fields, with a proven track record of delivering exceptional customer experiences. Outgoing, personable, and customer-focused attitude, with strong verbal communication skills and professional on-camera presence. Empathy and the ability to build rapport quickly with diverse customers, with a strong understanding of customer needs and preferences. Agile with technology: Ability to learn and navigate intuitive software with ease, with a strong understanding of digital platforms and tools. Ability to work independently in a remote setting with a reliable internet connection, with access to a laptop or desktop computer on which to perform the role. Ability to work at least one full weekend shift (either Saturday or Sunday) per week, with flexibility to work varying shifts and schedules. Preferred Qualifications: Experience working in a remote or virtual environment, with a strong ability to self-motivate and manage time effectively. Knowledge of retail or e-commerce industry, with a strong understanding of customer behavior and preferences. Experience with live video or virtual customer service, with a strong understanding of the technology and tools used in this field. Bilingual or multilingual skills, with the ability to communicate effectively with customers from diverse backgrounds. Skills and Competencies: To be successful in this role, you will need to possess a range of skills and competencies, including: Communication skills: Ability to communicate effectively with customers, colleagues, and stakeholders, both verbally and in writing. Customer service skills: Ability to deliver exceptional customer service, with a strong understanding of customer needs and preferences. Technical skills: Ability to learn and navigate intuitive software with ease, with a strong understanding of digital platforms and tools. Problem-solving skills: Ability to think critically and solve problems effectively, with a strong understanding of customer needs and preferences. Time management skills: Ability to manage time effectively, with a strong ability to prioritize tasks and meet deadlines. Career Growth Opportunities and Learning Benefits: At blithequark, we are committed to the growth and development of our employees. As a Customer Experience Professional, you will have access to a range of training and development opportunities, including: Company-paid training to ensure a successful transition into the role. Ongoing coaching and feedback to support your growth and development. Opportunities for advancement and career progression, with a range of roles and responsibilities available. Access to a range of learning resources and tools, including online courses and training programs. Work Environment and Company Culture: At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote employee, you will be part of a virtual team that is passionate about delivering exceptional customer experiences. Our company culture is built on a range of values, including: Diversity and inclusion: We believe in creating a workplace that is inclusive and respectful of all employees, regardless of their background or circumstances. Career development: We are committed to the growth and development of our employees, with a range of training and development opportunities available. Customer focus: We are passionate about delivering exceptional customer experiences, with a strong focus on customer needs and preferences. Teamwork: We believe in the importance of teamwork and collaboration, with a range of opportunities for employees to work together and support each other. Compensation, Perks, and Benefits: As a Customer Experience Professional at blithequark, you will be eligible for a range of compensation, perks, and benefits, including: Competitive starting salary of $20/hr, with opportunities for growth and advancement. Company-paid training to ensure a successful transition into the role. Fully remote position with flexible work arrangements, allowing you to work from the comfort of your own home. Access to a range of benefits, including health insurance, retirement savings, and paid time off. Opportunities for advancement and career progression, with a range of roles and responsibilities available. Conclusion: If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Experience Professional at blithequark, you will be part of a dynamic and supportive team that is committed to the growth and development of our employees. With a range of training and development opportunities available, you will have the chance to grow and develop your skills, while delivering exceptional customer experiences to our clients. Apply today to join our team and be part of a forward-thinking company that is revolutionizing the retail industry through cutting-edge technology and exceptional customer experiences. Apply for this job