**Experienced Customer Experience Concierge – Luxury Lounge Ambassador**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Experience Concierge in our esteemed Centurion Lounge at DCA Airport, you'll be the face of arenaflex, providing personalized service to our discerning Card Members. If you're passionate about delivering extraordinary service, have a keen eye for detail, and thrive in a fast-paced environment, we invite you to join our team of luxury lounge ambassadors. **About arenaflex** arenaflex is a global leader in the financial services industry, renowned for its commitment to delivering unparalleled customer experiences. Our diverse community of colleagues is united by a shared passion for excellence, innovation, and making a meaningful impact. When you join arenaflex, you become part of a dynamic team that's dedicated to empowering individuals and businesses to achieve their full potential. **Our Culture** At arenaflex, we believe that our colleagues are the driving force behind our success. That's why we're committed to creating a work environment that's inclusive, supportive, and empowering. Our culture is built on the principles of collaboration, innovation, and mutual respect, allowing our colleagues to grow, learn, and thrive in their careers. **The Role** As a Customer Experience Concierge in our Centurion Lounge, you'll be responsible for delivering exceptional service to our Card Members, acting as a consultant to tailor our products and services to meet their unique needs. Your primary objectives will be to: * Welcome and provide access to Card Members upon arrival at reception * Take ownership of the customer's experience from beginning to end, ensuring seamless and personalized service * Create innovative solutions to resolve customers' issues or concerns, fostering brand loyalty and advocacy * Employ the Customer First philosophy in meeting customers' needs and expectations * Provide concierge and lifestyle recommendations, travel consultation, and minimal reservation assistance * Partner with our food and beverage lounge partners to accommodate the needs of our Card Members **Key Responsibilities** * Deliver exceptional customer service, ensuring a seamless and personalized experience for Card Members * Act as a consultant to tailor arenaflex products and services to meet the unique needs of Card Members * Create innovative solutions to resolve customers' issues or concerns, fostering brand loyalty and advocacy * Employ the Customer First philosophy in meeting customers' needs and expectations * Provide concierge and lifestyle recommendations, travel consultation, and minimal reservation assistance * Partner with our food and beverage lounge partners to accommodate the needs of our Card Members * Collaborate with colleagues to ensure seamless and efficient service delivery * Maintain a positive attitude and professionalism in all interactions, adhering to arenaflex's high standards of service excellence **Qualifications** To succeed in this role, you'll need to possess the following qualifications: * Minimum of 1 year recent experience servicing premium customers * Airline, lounge, or travel industry experience required, including reservation experience * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * Ability to listen to customers' needs, offering confident recommendations, and resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * Ability to rely and collaborate with colleagues, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and being resilient * Ability to work flexible shifts, including nights, weekends, and holidays, is essential * Light to moderate lifting may be required for certain job tasks **Benefits and Perks** At arenaflex, we're committed to supporting our colleagues' holistic well-being, offering a comprehensive benefits package that includes: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Career Growth Opportunities** At arenaflex, we're committed to helping our colleagues grow and develop their careers. We offer a range of opportunities for professional development, including: * Training and development programs tailored to your needs and interests * Mentorship and coaching from experienced colleagues * Opportunities for advancement and career progression * Access to industry-leading tools and technologies **Work Environment and Culture** Our Centurion Lounge at DCA Airport is a vibrant and dynamic environment, where you'll have the opportunity to work with a diverse team of colleagues who share your passion for delivering exceptional customer experiences. Our culture is built on the principles of collaboration, innovation, and mutual respect, allowing our colleagues to grow, learn, and thrive in their careers. **Compensation and Perks** The hourly pay range for this role is $20.00 to $22.12, plus bonus and benefits. We're committed to recognizing and rewarding our colleagues' hard work and dedication, offering a comprehensive compensation package that includes: * Competitive base salaries * Bonus incentives * Comprehensive benefits package, including medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy **How to Apply** If you're passionate about delivering exceptional customer experiences and have a keen eye for detail, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **Amex Flex** We're committed to providing our colleagues with the flexibility they need to thrive, both personally and professionally. Our Amex Flex working model offers a range of options, including hybrid, onsite, and virtual arrangements, depending on role and business need. **Know Your Rights** As an equal opportunity employer, we're committed to providing our colleagues with the support and resources they need to succeed. Please visit our website to learn more about our "Know Your Rights" poster and Pay Transparency Policy Statement. **Employment Eligibility** To work with arenaflex in the U.S., you must be eligible to work in the country. We do not pursue visa sponsorship for these positions. Apply Now! Apply for this job