Experienced Customer Experience Concierge - Chat Professional at blithequark

Join blithequark and Lead the Way to Exceptional Customer Experiences At blithequark, we believe that with the right support, individuals and organizations can achieve great things. As a member of our global and diverse community of partners, you'll be part of a team that's committed to backing our clients, networks, and each other. Here, you'll learn and grow as we help you create a career path that's meaningful and fulfilling to you, with benefits, programs, and flexibility that support your professional goals. About blithequark and the Role blithequark is a renowned organization that values its partners and recognizes their contributions, leadership, and impact. As a Customer Experience Concierge - Chat Professional, you'll be the face of blithequark to our clients, acting as ambassadors of our brand. You'll work as a cohesive team to invigorate our clients and fulfill our brand promise. Your role will be to deliver exceptional service to our Card Members visiting the blithequark Centurion Lounge, located at the IAH Airport. Key Responsibilities Welcome and provide access to our Card Members upon arrival at the lounge, ensuring a seamless and personalized experience. Take ownership of the client's experience from start to finish, being proactive in addressing their needs and concerns. Create innovative solutions to resolve client issues or worries, fostering brand loyalty and turning clients into loyal advocates. Utilize the Client-First philosophy in addressing clients' needs and expectations, providing tailored recommendations and services. Offer concierge and lifestyle suggestions, as well as travel advice and limited reservation assistance. Accommodate the needs of our Card Members by collaborating with our food and beverage relaxation partners. Essential Qualifications and Skills To succeed in this role, you'll need: A minimum of 1-year recent experience in handling premium clients. Carrier, lounge, or travel industry experience, including reservation experience. A passion for delighting clients with proactive solutions and exceptional service. Excellent relational skills, charming the client with every interaction. The ability to listen to clients' needs and provide tailored recommendations, resulting in high client satisfaction. The highest level of professionalism and a positive attitude in all interactions. The ability to work collaboratively with partners in a fast-paced, dynamic environment. Capacity to make decisions quickly and effectively, prioritizing the Card Member's experience. Proficiency in using the web while providing assistance in a face-to-face client environment. Ability to adapt to an ever-changing environment and be flexible. Capacity to work flexible shifts, including evenings, weekends, and holidays. Light to moderate lifting may be required for certain job tasks. Preferred Qualifications While not mandatory, having experience in: Customer service or a related field. Using multiple technology platforms. Working in a lounge or hospitality environment. will be considered a plus. What We Offer At blithequark, we offer a competitive hourly rate of $20 to $30. You'll also enjoy a range of benefits, including: Opportunities for career growth and professional development. A dynamic and supportive work environment. Flexible scheduling and work arrangements. A culture that values diversity, equity, and inclusion. Access to a range of programs and resources to support your well-being and success. Why Join blithequark? By joining blithequark, you'll become part of a community that's committed to delivering exceptional customer experiences. You'll have the opportunity to work with a talented team, develop your skills, and grow your career. Our culture is built on trust, respect, and a passion for excellence. If you're looking for a challenging and rewarding role that allows you to make a meaningful impact, we encourage you to apply. Our Company Culture At blithequark, we pride ourselves on our inclusive and diverse culture. We believe in fostering an environment where everyone feels valued, heard, and seen. Our partners are our greatest asset, and we're committed to supporting their growth and well-being. If you're excited about the opportunity to join our team and contribute to delivering exceptional customer experiences, we look forward to hearing from you. Apply now to become a Customer Experience Concierge - Chat Professional at blithequark and lead the way to outstanding client satisfaction. Apply for this job