**Experienced Customer Experience Chatroom Operator – Humanized Conversational Support Specialist**

Are you a customer service enthusiast with a knack for empathizing with consumers and navigating complex conversations? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex's Conversion Improvement team as a Customer Experience Chatroom Operator. In this role, you'll be the voice of arenaflex, providing thoughtful, articulate, and contextually relevant guidance to consumers in real-time. **About arenaflex** arenaflex is a cutting-edge technology company that empowers enterprises to connect with consumers through AI-powered conversational outreach strategies. Our platform has handled over half a billion humanized conversations, enabling us to deliver automation at a scale that no other competitor in the messaging industry has been able to match. With a focus on empowering enterprises to capture intent and drive meaningful conversations, arenaflex has sparked rapid growth since its founding in 2016. We're well-funded and looking to accelerate the next era of growth and expansion of our team. **Job Overview** As a Customer Experience Chatroom Operator, you'll be part of a dynamic team that holds millions of automated humanized conversations for our clients every day. While automation is a powerful tool, it's not perfect, and that's where you come in. You'll work closely with your teammates to read consumer responses, respond contextually, and categorize them appropriately. Your mission will be to provide thoughtful, articulate, and contextually relevant guidance specific to the conversation, industry, and subject for the consumer you're chatting with. **Key Responsibilities** * Respond to inbound messages via our chat room to leads regarding questions or concerns around the product or service utilizing point and click frequently asked questions canned responses. * Create responses ad-hoc that are both relevant, appropriate, and compliant to the records industry and vertical. * Escalate conversations to leadership when needed. * Document frequently asked questions for continual improvement. * Add relevancy to canned responses. * Maintain 98% or above accuracy in response handling. * Maintain a Replies per Hour rate of 60 replies per hour worked. * Other projects as assigned. **Essential Qualifications** * Experience in a Customer Service Chatroom environment. * Experience with writing responses to consumers in a real-time, chat-based environment. * Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans. * Professionalism in all interactions. * Exceptional attention to detail, high standard of excellence/perfection. * Comfortability on a computer, advanced typing skills (can't hunt and peck). * Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked. * Exceptional verbal, communication, and written skills. * Reliable and responsible to a designated schedule. * Must have reliable strong internet/WiFi. **Preferred Qualifications** * College Degree. * Experience with natural language processing (NLP) or machine learning (ML) concepts. * Familiarity with arenaflex's platform and technology. **Skills and Competencies** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment with multiple priorities. * Strong problem-solving and analytical skills. * Ability to maintain a high level of accuracy and attention to detail. * Strong typing skills (at least 60 words per minute). * Ability to work independently and as part of a team. * Strong organizational and time management skills. **Career Growth Opportunities and Learning Benefits** * arenaflex is committed to providing opportunities for growth and development. * You'll have access to training and development programs to help you advance your skills and career. * arenaflex encourages a culture of continuous learning and improvement. **Work Environment and Company Culture** * arenaflex is a remote-friendly company, and this role is eligible for remote work. * We value work-life balance and offer flexible scheduling options. * arenaflex has a strong focus on employee well-being and offers a range of benefits and programs to support your physical and mental health. * We're a community-driven company that values collaboration, innovation, and creativity. **Compensation, Perks, and Benefits** * Competitive salary and benefits package. * Flexible scheduling options. * Opportunities for growth and development. * Access to training and development programs. * Comprehensive health insurance. * 401(k) matching program. * Paid time off and holidays. * Flexible work-from-home options. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Apply for this job