**Experienced Customer Experience Chatroom Operator – Humanized Conversational Outreach Specialist**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two conversations are the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Experience Chatroom Operator to join our Conversion Improvement team, working remotely from the comfort of your own home. **About arenaflex** arenaflex is a leading provider of AI-powered conversational outreach solutions, empowering enterprises to connect with consumers through humanized two-way texting, scheduled calling, and voicemail messages. Our proprietary natural language processing model has handled over half a billion conversations to date, making us the platform of choice for some of the world's most recognizable enterprises. With a focus on empowering enterprises to capture intent and drive meaningful conversations, we've experienced rapid growth since our founding in 2016. We're well-funded and looking to accelerate the next era of growth and expansion of our team. **Our Community** At arenaflex, we're more than just a high-growth company – we're a community that values personal growth and development. Even though we work remotely, we still embody the core values that help us achieve excellence. Every member of our team has a direct impact on our company's success, and we're committed to creating a work environment that's both challenging and rewarding. **Job Overview** As a Customer Experience Chatroom Operator, you'll play a critical role in delivering exceptional customer experiences through humanized conversations. You'll work with our top clients and use cases, using your customer service skills to empathize with consumers and provide thoughtful, articulate, and appropriate guidance. Your work will help inform our natural language model, ensuring that our AI-powered conversational outreach solutions continue to drive meaningful conversations. **Key Responsibilities** * Respond to inbound messages via our chat room, utilizing point-and-click frequently asked questions canned responses, to leads regarding questions or concerns around the product or service * Create ad-hoc responses that are both relevant, appropriate, and compliant to the records industry and vertical * Escalate conversations to leadership when needed * Document frequently asked questions for continual improvement * Add relevancy to canned responses * Maintain 98% or above accuracy in response handling * Maintain a Replies per Hour rate of 60 replies per hour worked * Other projects as assigned **Required Skills/Abilities** * Experience in a Customer Service Chatroom environment * Experience with writing responses to consumers in a real-time, chat-based environment * Familiarity with verticals like Automobile Insurance, Health Insurance, Prescription Drug Plans * Professionalism in all interactions * Exceptional attention to detail, high standard of excellence/perfection * Comfortability on a computer, advanced typing skills (can't hunt and peck) * Good grammatical, spelling, and logic skills. Free typed response must be grammar checked and spell checked. * Exceptional verbal, communication, and written skills. * Reliable and responsible to a designated schedule * Must have reliable strong internet/WiFi **Education** * High School or equivalent * College Degree a plus **Core Values** At arenaflex, we live by four core values that guide our behavior and decision-making: * **Lean**: We find the right mix between administration and simply doing things. Over complicating tasks can add time without providing benefit, however just doing things without a plan can add time when course correction is required. * **Passion**: Expressing passion daily is the desire to do the job but evolving in the job to expand beyond the base role and taking on additional projects and roles to help teams outside your own while maintaining your individual workload. * **Happiness**: Finding the balance in both your personal and work life. Participating in group and team activities as you see fit but understanding that life is about more than just coming into the office daily. * **Improve**: Never accepting the status quo and being entrenched in a process or workflow. Finding ways to streamline and innovate while bringing those improvements to leadership. **Benefits** * This is a full-time role that is eligible for arenaflex benefits program * This role is staffed 24 hours a day, 7 days a week, we are seeking candidates for all time slots * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Opportunities to work with a diverse range of clients and projects **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Experience Chatroom Operator – Humanized Conversational Outreach Specialist. **Apply Now!** Apply Job! We can't wait to hear from you! Apply for this job