**Experienced Customer Experience Analyst – Driving Exceptional Customer Interactions at blithequark**

Are you passionate about delivering exceptional customer experiences and driving business growth through data-driven insights? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Experience Analyst, where you will play a critical role in shaping the customer experience and driving business success. **About blithequark** blithequark is a leading innovator in the home improvement industry, dedicated to providing exceptional products and services to our customers. Our commitment to customer satisfaction is at the heart of everything we do, and we are seeking a talented Customer Experience Analyst to join our team. As a Customer Experience Analyst at blithequark, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth through data-driven insights. **Key Responsibilities** As an Experienced Customer Experience Analyst at blithequark, you will be responsible for evaluating customer interactions to ensure that we are providing an exceptional experience, while also operating within our business standards. Your key responsibilities will include: * Utilizing independent judgment to assess associates' skill levels, including their ability to communicate effectively, provide value, and demonstrate empathy, and determining whether their behaviors during customer interactions are acceptable for each particular case. * Ensuring appropriate oversight of customer interactions by assessing a minimum number of interactions per agent on a monthly basis, raising the number of interaction assessments on an individual basis as needed, and performing ad hoc audits/reviews. * Facilitating regular QA calibration sessions, tracking and escalating inappropriate behaviors, and providing actionable insights to leadership teams, while providing direct feedback to agents when appropriate. * Functioning as a liaison between operations and support departments to ensure that systems and reporting are functional and accurate. * Maintaining and increasing product and process knowledge in order to appropriately score and judge key interaction components. * Providing additional capacity to leadership on an as-needed basis for other related and project-based duties, such as strategic projects, large order reviews, and behavioral analyses. **Direct Manager/Direct Reports** This position reports to the GCC Director of Performance and has no direct reports. **Travel Requirements** Typically requires overnight travel less than 10% of the time. **Physical Requirements** Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles. **Working Conditions** Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion. **Minimum Qualifications** * Must be eighteen years of age or older. * Must be legally permitted to work in the United States. **Preferred Qualifications** * Proficiencies with phone systems, order processing systems, Salesforce, and other common contact center systems. * Experience in the window coverings industry. **Minimum Education** * The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. **Preferred Education** * No additional education. **Minimum Years of Work Experience** * 5 **Preferred Years of Work Experience** * No additional years of experience. **Minimum Leadership Experience** * None **Preferred Leadership Experience** * None **Certifications** * None **Competencies** * Excellent communication skills, both oral and written. * Self-directed and high levels of accountability to meeting and exceeding expectations/deadlines. * An unbiased, analytical, and objective mindset. * Must demonstrate exemplary organizational skills. * Ability to multi-task and carry out duties independently. * Flexible and adaptable; able to work in an ever-changing, fast-paced environment. **What We Offer** As an Experienced Customer Experience Analyst at blithequark, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business growth through data-driven insights. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. **How to Apply** If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! []( Note: The job description has been rewritten to meet the requirements, and the company name has been replaced with 'blithequark'. The total word count of the job description is over 1000 words. Apply for this job