**Experienced Customer Experience Analyst – Delivering Exceptional Shopping Experiences for arenaflex**

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as a Customer Experience Analyst, working on a contingent basis to provide services to Amazon via Allegis Global Solutions. **About arenaflex** arenaflex is a leading innovator in the retail industry, revolutionizing the shopping experience by automating the check-out process and introducing Just Walk Out technology. Our mission is to reduce the friction of traditional shopping, making it easier and more enjoyable for customers. We're a dynamic team of professionals who share a passion for innovation, customer obsession, and making history. **The Role** As a Customer Experience Analyst, you will be part of the core development team, working closely with cross-functional teams to deliver a world-class shopping experience. Your primary responsibilities will include: * Evaluating the functionality and customer experience (CX) of new technology, providing technical and CX feedback to development teams * Visiting customer sites and deploying new technology, collecting customer feedback, and quantifying the impacts of new technology * Summarizing results in writing for presentation to development team leadership * Collaborating with development teams to identify areas for improvement and implementing changes to enhance the customer experience **Key Responsibilities:** * Evaluate the functionality and customer experience (CX) of new technology, providing technical and CX feedback to development teams * Visit customer sites and deploy new technology, collecting customer feedback, and quantifying the impacts of new technology * Summarize results in writing for presentation to development team leadership * Collaborate with development teams to identify areas for improvement and implement changes to enhance the customer experience * Develop and maintain relationships with customers, stakeholders, and cross-functional teams to ensure seamless execution of projects * Analyze data and metrics to inform business decisions and drive growth * Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve the customer experience **Essential Qualifications:** * A 4-year science/engineering degree * Strong communication and data analysis skills * Minimum of 2 years of product development experience in consumer hardware development and deployment * Previous experience teaching and communicating complex topics, both written and verbally, to diverse audiences * Previous experience analyzing risk/reward tradeoffs and making decisions in an ambiguous and ever-changing environment **Preferred Qualifications:** * Bachelor's Degree in Engineering or a similar technical field * Scripting skills * Formal coursework/training in project management **Skills and Competencies:** * Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform business decisions * Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders * Strong project management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines * Ability to travel up to 50% of the time, with a preference for locations near main US airline hubs * Strong technical skills, with experience in consumer hardware development and deployment **Career Growth Opportunities and Learning Benefits:** * Work with a dynamic team of professionals who share a passion for innovation and customer obsession * Opportunities for career growth and professional development, with a focus on continuous learning and skill-building * Collaborate with cross-functional teams to drive business growth and innovation * Participate in training and development programs to enhance your skills and knowledge **Work Environment and Company Culture:** * Work in a fast-paced, dynamic environment with a focus on innovation and customer obsession * Collaborate with a diverse team of professionals who share a passion for making history * Enjoy a flexible work environment with opportunities for remote work and travel * Participate in company-sponsored events and activities to build relationships and have fun **Compensation, Perks, and Benefits:** * Competitive hourly rate of $38-$42 per hour * Opportunities for career growth and professional development * Flexible work environment with opportunities for remote work and travel * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Access to company-sponsored events and activities **How to Apply:** If you're passionate about delivering exceptional customer experiences and driving business growth, we invite you to apply for this exciting opportunity. Please submit your application through the link below: Apply Job! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information, or any other status protected by applicable law. Apply for this job