Experienced Customer Engineer, AI/ML, HCLS – Cloud Computing and Machine Learning Solutions Expert

Introduction to arenaflex arenaflex is at the forefront of the technology industry, empowering businesses to transform and build their future with cutting-edge cloud computing solutions. Our products are engineered for security, reliability, and scalability, running the full stack from infrastructure to applications to devices and hardware. As a leader in the field, we are dedicated to helping our customers – developers, small and large businesses, educational institutions, and government agencies – unlock the benefits of our technology. Our teams are passionate about innovation and customer satisfaction, and we are committed to creating a work environment that fosters creativity, collaboration, and growth. About the Role As a Customer Engineer, AI/ML, HCLS at arenaflex, you will play a key role in understanding the needs of our customers and helping shape the future of businesses of all sizes. You will work closely with our Technical Sales teams as a machine learning subject matter expert to differentiate arenaflex's cloud computing solutions to our customers. Your expertise will help prospective customers and partners understand the power of arenaflex's cloud platform, explaining technical features, designing architectures, and problem-solving any potential roadblocks. You will also have the opportunity to help customers leverage specialized Machine Learning (ML) hardware developed by arenaflex. Key Responsibilities Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers. Provide machine learning expertise to support the technical relationship with arenaflex's customers, including product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to arenaflex's cloud platform. Work with customers to demonstrate and prototype arenaflex's cloud product integrations in customer/partner environments. Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to implement a complete solution using best practices on arenaflex's cloud platform. Travel to customer sites, conferences, and other related events as needed. Qualifications Essential Qualifications Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. 10 years of experience as a pre-sales engineer at an enterprise technology company or a similar customer-facing role. Experience engaging with, and presenting to, technical stakeholders and executive leaders. Experience with big data, machine learning, and numerical programming frameworks (e.g., TensorFlow, Python, MATLAB). Preferred Qualifications Master's degree in Computer Science, or a related technical field. Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g., deep learning, LSTM, convolutional networks). Experience in architecting and developing software or infrastructure for scalable, distributed systems. Experience in data and information management as it relates to big data trends and issues within businesses. Ability to learn quickly, understand, and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space. Skills and Competencies To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders. You should be a strategic thinker, with a strong understanding of the cloud computing landscape and the ability to identify business opportunities and develop solutions to meet customer needs. You should also be a team player, with a collaborative mindset and a willingness to learn and adapt to new technologies and methodologies. Career Growth and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Engineer, AI/ML, HCLS, you will have access to a wide range of training and development opportunities, including technical training, leadership development programs, and mentorship opportunities. You will also have the opportunity to work with a talented team of professionals who are passionate about innovation and customer satisfaction. Work Environment and Company Culture arenaflex is proud to offer a dynamic and inclusive work environment that fosters creativity, collaboration, and growth. Our company culture is built on a foundation of innovation, teamwork, and customer satisfaction, and we are committed to creating a workplace that is welcoming and inclusive to all employees. We offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive benefits package. Compensation and Benefits The US base salary range for this full-time position is $139,000-$213,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location, and we offer a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a 401(k) matching program and paid time off. Conclusion If you are a motivated and experienced Customer Engineer, AI/ML, HCLS looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a leader in the cloud computing industry, we offer a dynamic and inclusive work environment, a wide range of training and development opportunities, and a comprehensive benefits package. Don't miss out on this chance to join our team and help shape the future of businesses of all sizes. Apply now to take the first step towards an exciting and rewarding career at arenaflex. Apply for this job