**Experienced Customer Care Representative – Remote 4-Day Weekend Shift**

Join arenaflex, a dynamic and innovative online retailer in the Lighting Industry, as we continue to revolutionize the way people shop for lighting solutions. As a Customer Care Representative on our 2nd shift and weekend team, you will be at the forefront of delivering exceptional customer experiences, making a lasting impact on our customers' lives, and contributing to our mission of "wowing" everyone we interact with. **About arenaflex** arenaflex is the fastest-growing online retailer in the Lighting Industry, and we're proud to be a team-oriented, positive environment filled with friendly people who share a passion for innovation and customer satisfaction. We believe in moving forward with a growth mindset, always seeking new opportunities to improve and excel. Our commitment to being different from our competition is evident in our dedication to making every interaction with our customers a memorable one. **Why Join arenaflex?** * Ranked as a top 5 place to work in the state of Pennsylvania, arenaflex is a leader in the industry, known for its exceptional customer service and commitment to employee satisfaction. * Newsweek magazine has recognized arenaflex as providing Best Customer Service in the country, a testament to our team's hard work and dedication. * arenaflex offers a dynamic and supportive work environment, where creativity and innovation are encouraged and valued. * Our team is hard working, adventurous, ambitious, and we like to have fun! Join us and be part of a community that is passionate about making a difference. **Job Summary** As a Customer Care Representative on our 2nd shift and weekend team, you will be responsible for providing exceptional customer service to our clients through phone, live chat, and email interactions. You will be the face of arenaflex, creating raving fans for our brand every single day. If you're a team-oriented, highly motivated individual with a passion for problem-solving and a willingness to learn, we want to hear from you! **Key Responsibilities:** * Provide exceptional customer service through phone, live chat, and email interactions, resolving customer complaints and issues in a timely and professional manner. * Respond to customer inquiries and concerns, providing accurate and helpful information to ensure customer satisfaction. * Collaborate with internal teams to resolve customer issues and improve overall customer experience. * Participate in ongoing training and development to stay up-to-date on products, services, and industry trends. * Meet or exceed performance metrics and targets, including customer satisfaction, first call resolution, and average handle time. * Work independently to solve unique problems and think outside the box to come up with new ideas for the good of the whole company. **Essential Qualifications:** * High school diploma or equivalent required; associate's or bachelor's degree preferred. * 1-2 years of customer service experience in a call center or retail environment. * Excellent communication and interpersonal skills, with the ability to work with diverse customer groups. * Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions. * Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork. * Proficiency in Microsoft Office and Google Suite, with experience in CRM software a plus. * Availability to work a 4-day weekend schedule, with flexibility to adjust schedule as needed. **Preferred Qualifications:** * Experience in the lighting industry or a related field. * Certification in customer service or a related field. * Experience with live chat and email support software. * Bilingual or multilingual skills. * Experience working in a fast-paced, dynamic environment. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work independently and as part of a team. * Strong focus on collaboration and teamwork. * Proficiency in Microsoft Office and Google Suite. * Experience with CRM software. * Ability to learn new skills and adapt to changing priorities. * Strong attention to detail and organizational skills. **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program, including onboarding, product training, and ongoing development opportunities. * Opportunities for career advancement and professional growth, with a focus on promoting from within. * Access to industry-leading tools and technologies, including CRM software and live chat support platforms. * Collaborative and supportive work environment, with a focus on teamwork and open communication. * Recognition and rewards for outstanding performance and contributions to the team. **Work Environment and Company Culture:** * arenaflex offers a hybrid and remote work environment, with the flexibility to work from home or in our office. * We provide all necessary equipment and technology, including computers, phones, and software. * Our team is hard working, adventurous, ambitious, and we like to have fun! Join us and be part of a community that is passionate about making a difference. * arenaflex is committed to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment for all employees. **Compensation, Perks, and Benefits:** * Competitive hourly rate of $17.00, with a $1.00/hour increase after 60 days. * Comprehensive benefits package, including health, dental, vision, and life insurance. * Retirement plan with employer match. * Paid time off and holidays. * Opportunities for professional development and career advancement. * Recognition and rewards for outstanding performance and contributions to the team. **How to Apply:** If you're a motivated and customer-focused individual with a passion for problem-solving and a willingness to learn, we want to hear from you! Apply now to join our dynamic and innovative team at arenaflex. Apply for this job