**Experienced Customer Care Representative – Lighting Industry Expertise at arenaflex**

At arenaflex, we're revolutionizing the way people shop for lighting solutions online. As the fastest growing online retailer in the Lighting Industry, we're on a mission to provide exceptional customer experiences that leave a lasting impression. We're seeking highly motivated and adventurous Customer Care Agents to join our team in Selinsgrove, Pennsylvania, and be a part of our dynamic and positive work environment. **About arenaflex** arenaflex is a team-oriented, fast-paced company that values innovation, creativity, and customer satisfaction above all else. We're not just a company – we're a community of like-minded individuals who are passionate about making a difference in the lives of our customers. Our commitment to excellence has earned us a spot as a top 5 place to work in the state of Pennsylvania and recognition as providing Best Customer Service in the country by Newsweek magazine. **Job Summary** As a Customer Care Agent at arenaflex, you'll be the face of our company, interacting with customers over the phone, on live chat, and through email to provide exceptional support and create raving fans for our brand. You'll work in a fast-paced, dynamic environment where no two days are the same, and your creativity and problem-solving skills will be put to the test. **Key Responsibilities** * Respond to customer inquiries and resolve issues in a timely and professional manner * Provide product information and recommendations to customers * Process customer orders and resolve any issues related to shipping or delivery * Collaborate with internal teams to resolve complex customer issues * Participate in ongoing training and development to stay up-to-date on products and services * Meet or exceed performance metrics and sales targets * Work collaboratively with colleagues to achieve team goals and objectives **Essential Qualifications** * High school diploma or equivalent required; associate's or bachelor's degree preferred * 1-2 years of customer service experience in a call center or retail environment * Excellent communication and interpersonal skills * Ability to work in a fast-paced, dynamic environment * Strong problem-solving and critical thinking skills * Proficiency in Microsoft Office and Google Suite * Ability to work a flexible schedule, including evenings and weekends **Preferred Qualifications** * Experience working in the lighting industry or a related field * Knowledge of lighting products and technologies * Experience with customer relationship management (CRM) software * Certification in customer service or a related field * Bilingual or multilingual skills **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office and Google Suite * Ability to learn new skills and technologies quickly * Strong attention to detail and organizational skills * Ability to work in a fast-paced, dynamic environment **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * Ongoing training and development to stay up-to-date on products and services * Opportunities for advancement and career growth * Mentorship and coaching from experienced colleagues * Access to industry-leading training and certification programs * Opportunities to participate in cross-functional projects and initiatives **Work Environment and Company Culture** Our office in Selinsgrove, Pennsylvania is a team-oriented, positive environment full of friendly people. We work hard to always move forward, but we don't underestimate the value of having some fun, either. We pride ourselves on being different from our competition by making an effort to "wow" everyone we contact in our daily business endeavors. **Compensation, Perks, and Benefits** * Competitive hourly rate of $16.00/hour, with a $1/hour increase after 60-day provisional period * Quarterly bonus and commissions on product sales * Flexible full-time schedules available during customer service hours of 8 am - 6 pm, Monday through Friday * Opportunities for advancement and career growth * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to industry-leading training and certification programs **How to Apply** If you're a motivated and adventurous individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team at arenaflex and be a part of our dynamic and positive work environment. Apply for this job