Experienced Customer Care Representative – 2nd Shift Phone and Chat Support Specialist at blithequark

Introduction to blithequark blithequark is the fastest-growing online retailer in the industry, and we're on a mission to revolutionize the way customers experience our brand. As a team-oriented and positive environment full of friendly people, we're dedicated to making a difference in the lives of our customers and employees alike. Our company culture is built on the principles of hard work, creativity, and fun, and we're looking for like-minded individuals to join our team as Customer Care Representatives. Job Overview We're seeking highly motivated and team-oriented Customer Care Agents to join our 2nd shift and weekend hours team. As a Customer Care Representative at blithequark, you'll have the opportunity to work with customers over the phone, on live chat, and through email, creating raving fans for our brand every single day. Our ideal candidate is someone who is not only flexible and adventurous but also willing to learn new skills, think outside the box, and come up with innovative ideas to drive our company forward. Key Responsibilities Provide exceptional customer service to our customers via phone, live chat, and email, ensuring timely and effective resolution of customer inquiries and concerns Work independently to solve unique problems and think creatively to come up with innovative solutions Collaborate with team members to achieve common goals and objectives, sharing knowledge and best practices to drive continuous improvement Participate in training and onboarding sessions, both virtually and in-person, to ensure you have the skills and knowledge needed to succeed in your role Contribute to a positive and supportive team environment, fostering a culture of openness, transparency, and fun Essential Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred 1-2 years of customer service experience, preferably in a call center or retail environment Excellent communication and interpersonal skills, with the ability to work effectively with customers, team members, and management Strong problem-solving and analytical skills, with the ability to think creatively and outside the box Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork Preferred Qualifications Experience working in a remote or hybrid environment, with the ability to self-motivate and manage your time effectively Knowledge of customer service software and technology, including CRM systems and live chat tools Strong technical skills, including proficiency in Microsoft Office and Google Suite Ability to work flexible hours, including evenings and weekends, to meet the needs of our customers and business Skills and Competencies To be successful as a Customer Care Representative at blithequark, you'll need to possess a range of skills and competencies, including: Communication skills : The ability to communicate effectively with customers, team members, and management, both verbally and in writing Problem-solving skills : The ability to think creatively and outside the box to resolve customer complaints and concerns Technical skills : Proficiency in customer service software and technology, including CRM systems and live chat tools Time management skills : The ability to manage your time effectively, prioritize tasks, and meet deadlines in a fast-paced environment Adaptability : The ability to adapt to changing circumstances, including new technologies, processes, and procedures Career Growth Opportunities and Learning Benefits At blithequark, we're committed to the growth and development of our employees. As a Customer Care Representative, you'll have access to a range of training and development opportunities, including: Comprehensive onboarding program, including virtual and in-person training sessions Ongoing coaching and feedback, to help you develop your skills and achieve your goals Opportunities for career advancement, including promotions to leadership roles or specialized positions Access to online learning platforms and resources, to help you develop your skills and knowledge Work Environment and Company Culture At blithequark, we're proud of our company culture, which is built on the principles of hard work, creativity, and fun. As a Customer Care Representative, you'll be part of a dynamic and supportive team, with a strong focus on collaboration and teamwork. Our work environment is fast-paced and energetic, with a range of perks and benefits to help you thrive, including: Flexible scheduling, including remote and hybrid work options Comprehensive benefits package, including health, dental, vision, and life insurance Retirement plan with employer match, to help you plan for your future Opportunities for socialization and team-building, including company-sponsored events and activities Compensation, Perks, and Benefits As a Customer Care Representative at blithequark, you'll be eligible for a range of compensation, perks, and benefits, including: Competitive hourly rate, starting at $16.00 per hour $1 per hour increase after 60-day provisional period, to recognize your hard work and dedication Quarterly bonus, to reward your performance and contributions to the team Comprehensive benefits package, including health, dental, vision, and life insurance Retirement plan with employer match, to help you plan for your future Opportunities for career advancement and professional growth, to help you achieve your goals Conclusion If you're a motivated and team-oriented individual, with a passion for customer service and a desire to make a difference, we want to hear from you. As a Customer Care Representative at blithequark, you'll have the opportunity to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the growth and success of our company. Apply today to join our team and start your journey with blithequark! Apply for this job