**Experienced Customer Care Consultant – Credit Bureau Dispute Resolution at blithequark in Jacksonville, FL**

Are you passionate about delivering exceptional customer experiences and navigating complex situations with empathy and expertise? Do you thrive in a fast-paced environment where ongoing change and innovation are the norm? If so, we invite you to join blithequark as an Experienced Customer Care Consultant – Credit Bureau Dispute Resolution in our Jacksonville, FL office. **About blithequark** At blithequark, we're committed to helping our customers achieve their financial goals through innovative financial solutions and exceptional customer service. As a leading digital financial services company, we're passionate about "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. Our customer-centric approach and commitment to diversity and inclusion make us an exciting and rewarding place to work. **The Opportunity** As an Experienced Customer Care Consultant – Credit Bureau Dispute Resolution, you'll play a critical role in delivering a premier auto-finance servicing experience to our customers. You'll be empowered to focus on fulfilling customer requests, developing a career at a company that invests in its people, and working in a diverse team environment with ongoing support and encouragement. Your expertise will be valued and recognized, and you'll have opportunities to grow and develop your skills through various channels, including department committees and on-going coaching. **Key Responsibilities** * Investigate and respond to credit bureau disputes expeditiously, thoroughly, accurately, and per legal/process requirements * Accurately update systems and databases with status details and other information relating to customer concern or need * Meet or exceed all assigned operational, customer-experience metrics, and objectives on a consistent basis * Navigate multiple computer systems and appropriately engage other departments to resolve customers' credit bureau disputes * Mitigate risk by exercising judgment; look beyond the obvious and escalate unusual account situations for further investigation * Look for means of improving as well as promoting low effort customer experience in line with all quality and compliance standards * Actively participate in one-on-one coaching sessions with supervisor * Maintain strict confidentiality with customer, employee, and company information **Essential Qualifications** * High School diploma or equivalent required; associate or bachelor's degree in business-related discipline preferred * Prior experience in customer service, financial services, or similar industry preferred * Above average computer knowledge and technical skills; adept at using search tools, browsers, email features, attaching files to correspondence, utilizing tracking tools, familiarity of CRM solutions, proficient knowledge of Excel, navigation of databases and web-based applications, and workflow tools * Proficient verbal communication skills; fast and correct typing and the ability to create grammatically correct responses/comments without spelling errors * Strong attention to detail and ability to analyze account level data/information while investigating and accurately responding to credit bureau disputes and customer requests * Demonstrate flexibility and remain open to work in an environment that experiences ongoing change * Ability to resolve conflicts productively and develop long-term working relationships * Bring a strong work ethic and sense of urgency to meet established team goals * Demonstrate initiative and accountability **Preferred Qualifications** * Associate or bachelor's degree in business-related discipline * Prior experience in customer service, financial services, or similar industry * Proficient knowledge of Microsoft Outlook * Intermediate knowledge of Microsoft Office Suite **Work Environment and Culture** * Hybrid work schedule – 3 days in office and 2 days at home * Flexible work schedules if you can work independently * Fast-paced and diverse team environment * Work weekends and overtime as necessary to meet business needs * Collaborative and supportive team culture * Opportunities for growth and development through various channels, including department committees and on-going coaching **Compensation and Benefits** * Market-competitive base pay range: $47,840 - $52,000 USD * Pay-for-performance incentives (bonuses) based on achieving personal and company goals * Total Rewards program includes industry-leading compensation and benefits, plus additional incentives designed to meet your needs and those of your family * Time Away: 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly * Planning for the Future: industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs * Supporting your Health & Well-being: flexible health and insurance options, including medical, dental, and vision, employee, spouse, and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program * Building a Family: adoption, surrogacy, and fertility assistance, paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts * Work-Life Integration: Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs **How to Apply** If you're passionate about delivering exceptional customer experiences and navigating complex situations with empathy and expertise, we invite you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. We're an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. We're committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Apply for this job