**Experienced Customer Care Associate - Remote Work Opportunity with Walt Disney**

**Join our team of passionate customer service professionals and deliver exceptional experiences to our guests from the comfort of your own home.** Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic and fast-paced environment where no two days are the same? Look no further! Walt Disney is seeking an experienced Customer Care Associate to join our team of dedicated professionals who are committed to providing world-class customer service to our guests. **About Walt Disney** Walt Disney is a global leader in the entertainment industry, known for its iconic brands, beloved characters, and innovative storytelling. Our company is built on a foundation of creativity, innovation, and a commitment to excellence. We are a diverse and inclusive organization that values fresh ideas, inventive solutions, and a culture of fun and creativity. **Responsibilities** As a Customer Care Associate at Walt Disney, you will be responsible for providing exceptional customer service to our guests remotely from your home in San Jose, California. This part-time position at the Associate level requires at least 4 years of experience in customer service. Your primary responsibilities will include: * **Interacting with customers via phone, email, and chat**: You will be the first point of contact for our guests, responding to their inquiries, concerns, and feedback in a timely and professional manner. * **Providing accurate information about products, services, and promotions**: You will be responsible for staying up-to-date on company policies, products, and services to provide accurate information to customers. * **Handling and resolving customer complaints**: You will utilize your problem-solving skills to resolve customer complaints in a professional and timely manner. * **Utilizing CRM software to log customer interactions and track issue resolution**: You will use our CRM software to log customer interactions and track issue resolution to ensure a seamless customer experience. * **Collaborating with other team members**: You will work closely with other team members to ensure a seamless customer experience and to share knowledge and best practices. * **Staying up-to-date on company policies, products, and services**: You will be responsible for staying current on company policies, products, and services to provide accurate information to customers. **Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * **Passionate and energetic attitude towards providing excellent customer service**: You will be a customer service enthusiast with a passion for delivering exceptional experiences. * **Strong teamwork skills**: You will be able to collaborate effectively with colleagues to ensure a seamless customer experience. * **Adaptability**: You will be able to handle a variety of customer inquiries and issues in a fast-paced environment. * **Excellent communication skills**: You will possess excellent written and verbal communication skills to effectively interact with customers. * **High school diploma or equivalent**: You will have a high school diploma or equivalent required; a college degree is preferred. * **Ability to work remotely**: You will be able to work from home and maintain a professional work environment. * **Quiet and dedicated workspace**: You will have a quiet and dedicated workspace in your home. * **Proficiency in Microsoft Office**: You will have proficiency in Microsoft Office and experience with CRM software is a plus. **Benefits** As a Customer Care Associate at Walt Disney, you will enjoy the following benefits: * **Company transportation for in-person training and events**: You will have access to company transportation for in-person training and events. * **Paid Time Off (PTO) for vacation and sick days**: You will have paid time off for vacation and sick days. * **Vision insurance for eligible employees**: You will have vision insurance for eligible employees. **Working Environment** At Walt Disney, we encourage creativity and innovative thinking. You will be part of a team that values fresh ideas and inventive solutions. Embrace a culture of creativity and fun while delivering exceptional customer service. **Career Growth Opportunities and Learning Benefits** As a Customer Care Associate at Walt Disney, you will have opportunities to grow and develop your skills and knowledge. You will have access to training and development programs, including: * **On-the-job training**: You will receive on-the-job training to help you develop your skills and knowledge. * **Mentorship programs**: You will have access to mentorship programs to help you navigate your role and career. * **Career advancement opportunities**: You will have opportunities to advance your career within the company. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. To apply, please submit your application on GrabJobs by May 23, 2024. **Equal Opportunity Statement** Walt Disney is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. **Contact Information** For more information about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job