Experienced Customer Care Advocate – Inbound Claims Support and Service Delivery Expert

Welcome to arenaflex: A Leader in Customer-Centric Solutions arenaflex is a renowned organization dedicated to providing exceptional customer experiences through innovative solutions and a commitment to excellence. As a customer-centric company, we strive to make a positive impact on the lives of our customers, and we are seeking a talented and passionate Customer Care Advocate to join our team. In this role, you will have the opportunity to work in a dynamic and supportive environment, leveraging your skills and expertise to deliver tailored solutions that exceed customer expectations. Job Overview: Customer Care Advocate – Inbound Claims Support We are seeking an experienced Customer Care Advocate to handle inbound customer service inquiries via telephone and/or email, resolving complex customer issues with empathy, diligence, and a genuine desire to ensure that every customer experience is exceptional. As a successful candidate, you will utilize effective listening skills, analytical thinking, and a passion for customer service to provide a service experience that exceeds expectations. This is a full-time virtual position with in-person training in Cary, NC, offering a unique opportunity to work remotely while being part of a collaborative and dynamic team. Key Responsibilities: Respond to customer requests via telephone or email, providing excellent service and ensuring that all interactions are professional, empathetic, and solution-focused. Research requests regarding policy provisions, claim status, and procedures, utilizing strong analytical and critical thinking skills to resolve complex customer issues. Efficiently process transactions and refer requests as needed, maintaining a high level of productivity and attention to detail. Enhance customer relationships using effective communication and empathy, building trust and accountability with every interaction. Support service campaigns as required, demonstrating flexibility and adaptability in a fast-paced environment. Navigate electronic systems to provide integrated responses to inquiries, utilizing strong computer and keyboard skills to ensure seamless and efficient service delivery. Maintain professionalism in all interactions, upholding the highest standards of customer service and representing arenaflex with integrity and pride. Essential Qualifications: 2+ years of customer service experience, with a proven track record of delivering exceptional service and resolving complex customer issues. Flexible working schedule between 8:00 am - 11:00 pm EST, Monday through Friday, with the ability to work specific shifts, including overtime as needed. Strong computer and keyboard skills, with the ability to navigate electronic systems and utilize technology to enhance service delivery. Excellent analytical and critical thinking skills, with the ability to research and resolve complex customer issues. Superb listening skills with professional oral and written communication, demonstrating empathy and a genuine desire to understand customer needs. Empathetic communication style to build trust and accountability, with a passion for customer service and a commitment to follow-through. Preferred Qualifications: Experience in insurance or financial services, with a strong understanding of industry trends and regulations. Prior call center experience, with a proven track record of delivering exceptional service in a fast-paced environment. High School diploma or GED equivalent, with some college or professional certification a plus. Ability to learn quickly and develop an understanding of company products, with a strong desire to continuously improve and expand knowledge and skills. Career Growth and Development Opportunities arenaflex is committed to supporting the career development and growth of our employees, providing training and initiatives that promote learning and advancement within the company. As a Customer Care Advocate, you will have access to a range of development opportunities, including: Comprehensive training programs to enhance skills and knowledge. Opportunities for advancement and career progression. A supportive and collaborative work environment that encourages innovation and creativity. A culture that values continuous improvement and recognizes and rewards outstanding performance. Compensation and Benefits arenaflex offers a competitive compensation package, including a salary of $41,600.00 per year, as well as a range of benefits, including: Comprehensive healthcare benefits. Life insurance. Retirement benefits. Parental leave. Legal plan services. Paid time off. Annual short-term incentive compensation. Why Work at arenaflex? arenaflex is a dynamic and supportive work environment that offers a range of benefits and opportunities for growth and development. As a Customer Care Advocate, you will be part of a team that is dedicated to making a positive impact on the lives of our customers, and you will have the opportunity to work in a collaborative and innovative environment that values creativity, empathy, and excellence. If you are a motivated and passionate individual who is committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Conclusion arenaflex is a leader in customer-centric solutions, and we are seeking a talented and passionate Customer Care Advocate to join our team. As a successful candidate, you will have the opportunity to work in a dynamic and supportive environment, leveraging your skills and expertise to deliver tailored solutions that exceed customer expectations. With a range of benefits, including comprehensive training programs, opportunities for advancement, and a competitive compensation package, this is an exciting opportunity to join a team that is dedicated to making a positive impact on the lives of our customers. Apply today to become a part of the arenaflex team and take the first step towards a rewarding and challenging career in customer service. Apply for this job