Experienced Customer Advocate Phone Specialist – Remote Arizona Opportunity for Delivering Exceptional Healthcare Support

Introduction to blithequark At blithequark, we are driven by a mission to inspire health and make it easy for individuals, families, and businesses across Arizona. As a leading provider of health insurance products and services, we strive to make a positive impact on the lives of our customers. Our commitment to excellence has earned us numerous awards, including being recognized as a Healthiest Employer. We are now seeking a talented and compassionate Customer Advocate Phone Specialist to join our team, working remotely from anywhere in Arizona. About the Role In this critical customer-facing position, you will play a vital role in providing inbound phone support to our healthcare customers throughout Arizona. Your primary responsibility will be to identify, research, process, resolve, and respond to customer inquiries via telephone and written correspondence. You will be the voice of blithequark, ensuring that our customers receive exceptional service and support to navigate our healthcare services, including contract benefits, changes in coverage, eligibility, claims, programs, and provider networks. Key Responsibilities Provide exceptional customer service, responding to a high volume of customer calls and correspondence in a professional and courteous manner Research and resolve customer inquiries, ensuring timely and accurate resolutions Document and record facts related to inquiries and correspondence, maintaining accurate and up-to-date records in our systems Collaborate with internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries Stay current with blithequark's systems, procedures, forms, and manuals, demonstrating a strong understanding of our healthcare services and policies Qualifications and Requirements To succeed in this role, you will need to possess a combination of skills, experience, and personal qualities that enable you to deliver exceptional customer service and support. These include: At least one year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field High School diploma or GED Intermediate PC proficiency, with the ability to navigate multiple system applications and maintain accurate records Excellent communication and interpersonal skills, with the ability to practice active listening and achieve high customer satisfaction Strong problem-solving and analytical skills, with the ability to research and resolve complex customer inquiries Ability to work in a fast-paced environment, meeting quality, quantity, and timeliness standards Preferred Qualifications Previous experience working in a call center or customer service environment, preferably in the healthcare industry Knowledge of health insurance products and services, including contract benefits, changes in coverage, eligibility, claims, and provider networks Experience working with diverse customer populations, including individuals, families, and businesses Strong understanding of customer service principles and practices, with a focus on delivering exceptional service and support Career Growth and Development Opportunities At blithequark, we are committed to supporting the growth and development of our employees. We offer a range of training and development opportunities, including ongoing training for employees who wish to grow in their careers, acquire new skills, and become managers. Our Workability model provides flexibility and autonomy, allowing you to work in a way that suits your needs and preferences. Whether you choose to work remotely, in-office, or in a hybrid environment, we provide the tools and resources you need to succeed. Work Environment and Company Culture Our award-winning healthy campus in Phoenix is designed to support the well-being and happiness of our employees. You will have access to a range of amenities, including telehealth services, healthy meals and snacks, an onsite fitness center, and daily group fitness classes. Our company culture is built on a foundation of respect, inclusivity, and diversity, and we are committed to creating a workplace where everyone feels valued and supported. Compensation and Benefits We offer a competitive hourly pay rate of $20.00/hr, as well as a range of benefits that support work-life balance and flexibility. These include: Eleven paid holidays, including a floating holiday Accrued paid time off (up to 18 days per calendar year) Comprehensive medical, dental, and vision coverage 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution Up to 12% annual bonus based on corporate goals and individual performance Eight paid volunteer hours to support our mission of inspiring health Tuition reimbursement and scholarship opportunities Employee discounts, gym reimbursement, and wellness programs Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. As a Customer Advocate Phone Specialist at blithequark, you will play a critical role in inspiring health and making it easy for our customers across Arizona. Join our team and be part of a dynamic and supportive work environment that values diversity, inclusivity, and respect. Apply now to take the first step in an exciting and rewarding career with blithequark. Apply for this job