**Experienced Commercial Lines Customer Service Representative – Insurance Solutions Expert**

At blithequark, we're on a mission to revolutionize the financial services industry by combining cutting-edge technology with the expertise of our talented team members. As a global Fintech leader, we offer a wide range of innovative solutions to millions of businesses and individual clients worldwide. Our entrepreneurial spirit, client-centric approach, and unwavering commitment to excellence have enabled us to grow from $38 million to $4.3 billion in revenue in just over a decade. With over 17,000 colleagues in 21 countries, we're always looking for talented individuals who share our passion for innovation and customer satisfaction. **Job Summary:** We're seeking an experienced Commercial Lines Customer Service Representative to join our team at blithequark. As a key member of our customer service team, you'll be responsible for providing exceptional service to our policyholders and prospects by answering their inquiries, resolving issues, and offering solutions. If you possess exceptional communication and problem-solving skills, a good understanding of insurance products and services, and a passion for delivering outstanding customer experiences, we'd love to hear from you. **Responsibilities:** As a Commercial Lines Customer Service Representative at blithequark, your primary responsibilities will include: * Answering phone calls and responding to email inquiries from policyholders and prospects in a timely and professional manner * Providing accurate and comprehensive information about insurance products, coverage, and policies to meet the needs of our customers * Processing policy changes, renewals, and cancellations with attention to detail and a focus on customer satisfaction * Investigating and resolving policyholder complaints, billing issues, and claims inquiries in a fair and efficient manner * Assisting policyholders in filing claims and providing guidance on claim procedures to ensure a smooth and stress-free experience * Handling escalated customer service issues and collaborating with team members to resolve complex problems * Maintaining accurate records of customer interactions and updating policyholder information as required to ensure data integrity and compliance * Promoting additional insurance products and services to policyholders to help them achieve their goals and protect their assets **Education and Experience:** To be successful in this role, you'll need: * A high school diploma or equivalent * At least 1-2 years of experience in customer service, preferably in the insurance industry * Excellent verbal and written communication skills to effectively interact with customers and colleagues * Strong problem-solving and analytical skills to resolve complex issues and make informed decisions * Bilingual skills considered a plus, but not required **Skills and Competencies:** To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills to build strong relationships with customers and colleagues * Strong problem-solving and analytical skills to resolve complex issues and make informed decisions * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong attention to detail and organizational skills to maintain accurate records and meet compliance requirements * Ability to adapt to changing situations and priorities with a positive attitude and a customer-centric approach * Strong technical skills, including proficiency in insurance software and systems **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our team members grow and develop their careers. As a Commercial Lines Customer Service Representative, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced colleagues to help you succeed in your role * Opportunities for career advancement and professional growth within our organization * A dynamic and supportive work environment that encourages collaboration, innovation, and creativity **Work Environment and Company Culture:** At blithequark, we're proud of our entrepreneurial spirit, client-centric approach, and commitment to excellence. Our culture is defined by: * A collaborative and supportive work environment that encourages teamwork and innovation * A focus on customer satisfaction and delivering exceptional service experiences * A commitment to ongoing learning and development to stay ahead of the curve in the financial services industry * A dynamic and fast-paced work environment that requires adaptability, flexibility, and a positive attitude **Compensation, Perks, and Benefits:** As a Commercial Lines Customer Service Representative at blithequark, you'll enjoy a competitive compensation package that includes: * A salary that reflects your experience and qualifications * Ongoing training and development opportunities to enhance your skills and knowledge * A comprehensive benefits package that includes health, dental, and vision insurance, as well as 401(k) matching and paid time off * A dynamic and supportive work environment that encourages collaboration, innovation, and creativity **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success. Apply Job! Apply for this job