Experienced Call Center Representative for Data Entry and Customer Service – Remote Opportunity with blithequark

Introduction to blithequark At blithequark, we are committed to making a positive impact on the lives of our customers and patients. As a leading healthcare and retail company, we strive to provide exceptional service and support to our communities. Our mission is to create more happy lives through better health, and we are dedicated to achieving this goal through our integrated healthcare, pharmacy, and retail services. Job Overview We are seeking an experienced Call Center Representative to join our team at blithequark. As a Call Center Representative, you will be responsible for providing exceptional customer service, handling high-volume client requests, and performing data entry tasks with accuracy and efficiency. This is a remote opportunity, and you will have the flexibility to work from the comfort of your own home. Key Responsibilities Utilize blithequark's prescription information entry methodology and rules to process new patient enrollments and enter data into the appropriate system. Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. Investigate to obtain missing prescription data and interpret medical abbreviations (SIG codes). Resolve all data entry-related exceptions and communicate with patients, prescribers, and other stakeholders as needed. Provide support to pharmacists, both in the office and in other locations, and escalate issues to senior-level staff as appropriate. Handle Third-Party Rejections by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements. Make phone calls to providers and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections. Essential Qualifications High School Diploma or GED. Basic level computer skills (e.g., starting and shutting down a computer, using a mouse to point and click, starting and closing programs, switching between applications, saving files, printing documents, and accessing information online). Basic web browser skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a page, navigating using back/forward/stop buttons, and completing forms online. Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents). Ability to communicate effectively in writing and verbally. Must be at least 18 years old. Preferred Qualifications At least 1 year of pharmacy technician experience in a retail or call center environment. At least 1-2 years as a pharmacy technician with a certification/registration by the state as granted by the State Board of Pharmacy or nationally recognized certification agency. Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction. Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents). Fluency in Spanish and English. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Call Center Representative, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. You will also have access to training and development programs, including certification and registration opportunities, to help you advance your career. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in creating a work environment that is supportive, collaborative, and respectful of all employees. As a remote employee, you will be part of a virtual team that is committed to delivering exceptional service and support to our customers and patients. Compensation, Perks, and Benefits We offer a competitive salary range of $25-$35 per hour, as well as a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) matching, and paid time off. We also offer a range of perks and discounts, including discounts on our products and services, flexible scheduling, and opportunities for professional development and growth. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity at blithequark. As a Call Center Representative, you will be part of a dynamic team that is committed to making a positive impact on the lives of our customers and patients. Don't miss out on this opportunity to join our team and advance your career in a supportive and inclusive environment. Apply now to become a part of the blithequark team and start your journey to a rewarding and challenging career in customer service and data entry. Apply for this job