Experienced Call Center Representative for Data Entry and Customer Service – Full-Time Remote Opportunity with blithequark

Introduction to blithequark blithequark is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. As a pioneer in the industry, blithequark operates almost 9,000 retail stores across the United States, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. With a strong commitment to making a positive impact on people's lives, blithequark offers a wide range of pharmacy and healthcare services, including those that promote equitable access to care for medically underserved populations. Job Overview We are seeking an experienced Call Center Representative to join our team at blithequark. As a Call Center Representative, you will play a vital role in providing exceptional customer service, handling high-volume client requests, and performing data entry tasks with accuracy and efficiency. This is a full-time remote opportunity, offering a competitive salary of $25-$35 per hour. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Key Responsibilities Utilize blithequark's solution information section strategies and rules to process new patient enrollment by entering data into the proper system. Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. Investigate to obtain missing medication information and interpret clinical abbreviations (SIG codes). Resolve all data entry-related exceptions. Handle communication to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients as needed. Resolve Third-Party Rejections by inspecting, gathering information, making adjustments, and resubmitting for processing according to individual plan requirements. Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections. Provide support to Pharmacists, both those in the office and those in different locations. Identify and communicate issues to senior-level staff as appropriate. Essential Qualifications High School Diploma or GED. Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online). Basic web browser skills, including opening a browser, typing in URLs, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and completing forms online. Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents). Ability to communicate effectively in writing and verbally. Must be at least 18 years old. Preferred Qualifications At least 1 year of pharmacy technician experience in a retail or call center environment. At least 1.5 years as a pharmacy technician with a certificate/registration by the state as granted by the State Board for Pharmacy or nationally recognized certification agency. Experience providing customer service to internal and external clients, including meeting quality standards for services and assessment of customer satisfaction. Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents). Fluency in Spanish and English. Skills and Competencies To succeed in this role, you will need to possess excellent communication and customer service skills, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously. You should be highly organized, detail-oriented, and able to maintain confidentiality and handle sensitive information with discretion. Additionally, you should be proficient in using computer systems, including data entry software and web-based applications. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Call Center Representative, you will have access to ongoing training and development opportunities, including certification programs and career advancement opportunities. You will also be part of a dynamic and supportive team, with opportunities to collaborate and learn from experienced professionals in the industry. Work Environment and Company Culture blithequark is a company that values diversity, equity, and inclusion. We are an Equal Opportunity Employer, including disability/veterans, and we are committed to creating a workplace culture that is inclusive and respectful of all employees. As a remote employee, you will be part of a virtual team that is connected and collaborative, with regular opportunities for communication and feedback. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. As a remote employee, you will also enjoy the flexibility and convenience of working from home, with the opportunity to create a schedule that works for you. Conclusion If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Call Center Representative, you will play a vital role in providing exceptional customer service and supporting the success of our pharmacy and healthcare services. Apply now to take the first step in your career with blithequark! Apply for this job