**Experienced Call Center Representative – Data Entry and Patient Enrollment**

**Join arenaflex, a leading retail pharmacy and healthcare company, in a remote work opportunity that offers a competitive hourly rate of $25-$35.** At arenaflex, we are committed to making a positive impact on people's lives through better health and well-being. As a remote Call Center Representative, you will play a vital role in supporting our patients and customers by providing exceptional service and data entry expertise. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a part of the Walgreens Boots Coalition, a global leader in healthcare, pharmacy, and retail. With a rich legacy of putting patients and customers at the heart of everything we do, we strive to make a meaningful difference in the lives of millions of people every day. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the healthcare industry. **Work Environment and Culture** As a remote Call Center Representative at arenaflex, you will be part of a dynamic and supportive team that values collaboration, innovation, and continuous learning. Our remote work environment is designed to promote flexibility, productivity, and work-life balance. You will have access to cutting-edge technology, training, and resources to help you succeed in your role. **Key Responsibilities** As a Call Center Representative, you will be responsible for: * Performing data entry and patient enrollment tasks in accordance with state and government guidelines * Answering high-volume customer calls, resolving issues, and providing exceptional service * Utilizing arenaflex's pharmacy systems to retrieve patient and medication data * Handling patient medicine requests, entering top-off orders, and investigating missing medication data * Settling information entry-related exceptions and resolving customer complaints * Providing support to pharmacists, both in-store and remotely * Identifying and escalating issues to senior-level staff as needed **Essential Qualifications** * High school diploma or equivalent * Basic computer skills, including: + Starting and closing the computer + Using the mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing reports + Accessing data online * Basic web search skills, including: + Opening a web browser + Typing in URLs + Using a search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing online forms * Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports) * Ability to communicate effectively in writing and verbally * 18 years or older **Preferred Qualifications** * At least 1 year of pharmacy experience in a retail or call center environment * At least 1.5 years of pharmacy experience with a certification/enrollment by the state as conceded by the State Board for Pharmacy or a widely recognized certification agency * Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction * Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing reports) * Familiarity with Spanish and English **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to helping our employees grow and develop their skills. As a remote Call Center Representative, you will have access to: * Ongoing training and development programs * Opportunities for career advancement and professional growth * A supportive and collaborative work environment * A comprehensive benefits package, including health insurance, retirement savings, and paid time off **Compensation and Perks** As a remote Call Center Representative at arenaflex, you will receive a competitive hourly rate of $25-$35. You will also be eligible for a range of benefits, including: * Health insurance * Retirement savings plan * Paid time off * Flexible work arrangements * Opportunities for professional growth and development **How to Apply** If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job