**Experienced Customer Service Representative – Work From Home Opportunities with arenaflex**

**Join the arenaflex Family and Take Your Career to New Heights** Are you ready to embark on a journey of growth, learning, and adventure? Do you want to be part of a dynamic team that values diversity, inclusion, and excellence? Look no further than arenaflex, where we're passionate about delivering exceptional customer experiences and pushing the boundaries of innovation. **Why You'll Love This Role** As an arenaflex Customer Service Representative, you'll have the opportunity to work from home and make a real difference in the lives of our customers. You'll be the face of arenaflex, providing top-notch support and resolving issues with ease and professionalism. Our customers are at the heart of everything we do, and we're committed to delivering an exceptional experience that exceeds their expectations. **Key Responsibilities** As a Customer Service Representative with arenaflex, you'll be responsible for: * Handling customer inquiries and resolving issues in a timely and professional manner * Providing accurate and helpful information to customers via phone, email, or chat * Escalating complex issues to senior team members or management as needed * Maintaining a high level of product knowledge and staying up-to-date on arenaflex's services and offerings * Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction * Participating in ongoing training and development to enhance skills and knowledge * Meeting or exceeding performance metrics and targets **What You'll Do** Some of the specific tasks you'll perform as a Customer Service Representative with arenaflex include: * Issuing, reissuing, and refunding traveler tickets * Booking, ticketing, and confirming flight reservations * Rebooking travelers on oversold flights and during irregular operations * Performing traveler registration and front seat tasks (excluding curbside), correcting oversold seat tasks, and issuing updates * Issuing vouchers or coordinating with vendors for traveler hotel facilities, meals, and transportation; coordinating refuel and revive * Performing traveler loading, including ticket lift or ticket lift/confirmation * Operating door readers/scanners and related duties to include pre-boarding, observing/checking carry-on items and departure line models * Operating jetways/spans for the purpose of boarding and deplaning travelers * Making boarding and flight door announcements * Conveying domestic/international flight records * Performing traveler service flight close-out systems * Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintaining a schedule of flight loading process * Performing customer service hands-on training * Processing and completing visa document exchanges at stands in the ticket counter area and activation stations * Helping travelers with self-service kiosk registration and booth items handling at ticket counters * Managing lines at ticket counter stands and ticket counters * Clearing/confirming international reports at booth in the ticket counter area and activation stations * Accepting and activating travelers' self-labeled bags at activation stations * Helping clients requiring special assistance or in-station; helping boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors * Performing customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Having regular and predictable attendance on location, including fulfilling any required overtime needs * Answering and assisting during security as well as emergency situations * Furnishing connecting travelers with gate information * Providing quality customer service in a professional manner and according to arenaflex's standards * Adhering to organization policies, procedures, and performance standards * Completing task applicable stages of training * Complying with unofficial laws (e.g. DOT, FAA, TSA) * Utilizing various internal resources/systems including during customer interactions * Wearing uniforms as required by organization policy * Reasonable accommodations may be made for qualified individuals with disabilities. **Contingent upon your airport size, you may also perform the following:** * Performing Traveler Activity Control capabilities including air to ground communication along with Peak capabilities * Helping international travelers through customs/migration, including baggage reverify * Conveying tickets, international flight records, and customs/migration documents **All You'll Need for Success** To excel in this role, you'll need: * A bachelor's degree or equivalent experience * Bilingual language skills required in certain areas * A valid driver's license as required by local authorities * To satisfy FAA criminal background checks to qualify for unescorted access privileges to airport security identification display area (SIDA), if applicable * To have the ability to obtain proper airport power or US Customs security identification, if relevant * Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet organization and security requirements * To be approved to work in the U.S. **Preferred Qualifications** * Instruction and Earlier Professional training * Working knowledge of Saber or other Traveler Service System * Past face-to-face Customer Service experience * Working in a high-speed environment **What You'll Get** As an arenaflex Customer Service Representative, you'll enjoy a range of benefits, including: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, contingent upon the workgroup, manager contributions to your 401(k) program are available following one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the arenaflex Family** At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, vendors, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the biggest carrier on the planet running smoothly as we care for people on life's journey? Join the arenaflex family today and take your career to new heights! Apply Job! Apply for this job