**Experienced Call Center Representative – Data Entry and Patient Enrollment**

At arenaflex, we're dedicated to revolutionizing the way people live and work through innovative healthcare solutions. As a leading retail pharmacy and healthcare company, we're committed to making a positive impact on the lives of our customers and patients. We're now seeking an experienced Call Center Representative to join our team, working remotely from the comfort of your own home. **Job Summary:** As a Call Center Representative at arenaflex, you'll play a vital role in providing exceptional customer service and support to our patients and clients. You'll be responsible for handling high-volume calls, responding to patient inquiries, and performing data entry tasks with accuracy and attention to detail. If you're a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** * Utilize arenaflex's solution information section strategies and rules to process new patient enrollment by entering information into the proper system. * Handle patient medication requests within HIPAA guidelines and enter top-off orders for processing. * Investigate to obtain missing pharmacy data, and decipher clinical abbreviations (SIG codes). * Resolve all data entry-related issues and special cases. * Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients as necessary. * Resolve Outsider Oddballs by inspecting, gathering data, making adjustments, and resubmitting for processing as per individual arrangement requirements. * Make phone decisions to guarantors and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs. * Provide support to Pharmacists, both those in the office and those in different areas. * Recognize and convey issues to senior-level staff as necessary. **Essential Qualifications:** * High school diploma or equivalent. * Essential level computer skills (e.g., start and shut down computer, use mouse to point and click, start and shut down programs, switch between programs, save files, print reports, and access data online). * Essential web search tools skills to include opening a program, composing in URLs in the right area, utilizing a web search tool, bookmarking a webpage, exploring using back/forward/stop buttons, and completing forms online. * Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports). * Ability to communicate effectively in writing and verbally. * 18 years old or older. **Preferred Qualifications:** * At least 1 year of pharmacy technician experience in a retail or call center environment. * At least 1.5 years as a pharmacy technician with a certification/enrollment by the state as conceded by the State Board for Pharmacy or widely recognized certification agency. * Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction. * Halfway to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing reports). * Familiarity with Spanish and English. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment with multiple priorities. * Strong problem-solving and analytical skills. * Ability to maintain confidentiality and handle sensitive information. * Proficiency in computer software and technology. * Strong attention to detail and accuracy. **Career Growth Opportunities and Learning Benefits:** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Call Center Representative, you'll have opportunities to: * Develop your skills and knowledge in data entry, patient enrollment, and customer service. * Work with a team of experienced professionals who are passionate about delivering exceptional customer service. * Participate in ongoing training and development programs to enhance your skills and knowledge. * Take on new challenges and responsibilities as you grow and develop in your role. **Work Environment and Company Culture:** At arenaflex, we're proud of our inclusive and supportive work environment. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. Our company culture is built on the values of: * Respect: We value and respect each other's differences and perspectives. * Integrity: We act with honesty, transparency, and accountability. * Innovation: We're committed to innovation and continuous improvement. * Excellence: We strive for excellence in everything we do. * Teamwork: We work together to achieve our goals and objectives. **Compensation, Perks, and Benefits:** As a Call Center Representative at arenaflex, you'll enjoy a competitive salary of $25-$35 per hour, depending on your experience and qualifications. You'll also have access to a range of benefits, including: * Comprehensive health insurance. * 401(k) retirement plan. * Paid time off and holidays. * Opportunities for professional development and growth. * Flexible work arrangements and remote work options. **How to Apply:** If you're a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, including individuals with disabilities and veterans. Apply for this job