**Experienced Call Center Representative – Data Entry and Customer Service**

At arenaflex, we're on a mission to revolutionize the way we approach healthcare and retail services. As a leading player in the industry, we're committed to making a positive impact on the lives of our customers and patients. We're now seeking an experienced Call Center Representative to join our team, working remotely from the comfort of your own home. If you're passionate about delivering exceptional customer service and have a knack for data entry, we want to hear from you! **About arenaflex** arenaflex is a leading healthcare and retail company, dedicated to making a difference in the lives of our customers and patients. With a legacy of over 100 years, we've established ourselves as a trusted partner in the healthcare industry. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in our field. We're proud to serve over 10 million customers every day, and we're excited to welcome you to our team! **Job Summary** As a Call Center Representative at arenaflex, you'll be responsible for providing exceptional customer service to our patients and clients. You'll work closely with our team to resolve customer inquiries, process data entry tasks, and ensure that our customers receive the highest level of service. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Provide exceptional customer service to patients and clients via phone, email, and chat * Process data entry tasks, including entering patient and medication information into our systems * Handle high-volume customer inquiries, resolving issues in a timely and professional manner * Utilize arenaflex's remedy information entry methodology and rules to process new enrollments and update patient information * Investigate missing solution data and decipher clinical truncations (SIG codes) * Settle all data entry-related exceptions and resolve customer complaints * Handle correspondence with patients, including inbound calls, visits, and messages * Settle outbound decisions to prescribers and patients on a case-by-case basis * Resolve Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for handling as per individual arrangement necessities * Provide support to pharmacists, both in-office and remotely * Identify and escalate issues to senior-level staff as necessary **Essential Qualifications** * High school diploma or equivalent * Essential level computer skills, including: + Starting and closing the computer + Using the mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online * Essential web browsing skills, including: + Opening a program + Composing URLs in the right area + Using a web search engine + Bookmarking a webpage + Exploring using back/forward/stop buttons + Completing forms online * 18 years old or older **Preferred Qualifications** * At least 1 year of pharmacy technician experience in a retail or call center environment * At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly perceived certification office * Experience providing customer service to internal and external clients, including fulfilling quality guidelines for services, and assessment of customer satisfaction * Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing documents) * Familiarity with Spanish and English **What We Offer** * Competitive hourly rate of $25-$35 per hour * Opportunity to work remotely from the comfort of your own home * Comprehensive training and onboarding program * Ongoing support and development opportunities * Dynamic and supportive work environment * Career growth opportunities and learning benefits * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of age, sex, disability, or any other protected characteristic. Apply for this job