**Experienced Student Loan Advisor – Customer Contact Center Representative (Work From Home after 90 days)**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for communicating complex information in a clear and concise manner? If so, we invite you to join arenaflex, a dynamic and family-oriented organization that values diversity, equity, and inclusion. As a Customer Contact Center Representative, you will play a vital role in supporting student borrowers with their queries, providing detailed information, and resolving any emerging problems that may arise. **About arenaflex** arenaflex is a leading organization that is committed to making a difference in the lives of our customers. We believe in fostering a team-driven environment where our employees feel valued, supported, and empowered to grow. Our company culture is built on the principles of diversity, equity, and inclusion, and we strive to create a workplace where everyone feels welcome and respected. **Job Summary** As a Customer Contact Center Representative, you will be responsible for taking incoming calls, using chat, and completing outbound calls to assist our customers with answering frequent questions, providing detailed information, processing applications, and resolving any emerging problems that may arise. You will work closely with our customers to understand their needs, provide personalized solutions, and ensure that they receive the best possible experience. **Key Responsibilities** * Take incoming calls, use chat, and complete outbound calls to assist customers with answering frequent questions, providing detailed information, processing applications, and resolving any emerging problems that may arise. * Practice active listening, empathy, and clear communication to ensure that customers receive the best possible experience. * Utilize standard technology such as a telephone, email, and web browser to navigate to the appropriate pre-scripted responses and provide basic general and claims-specific information. * Follow established and documented policies and standard operating procedures, such as working within various systems, timekeeping, documentation of calls from end to end, and adhering to ethics and privacy rules. * Assist callers with filling out their application and submitting it electronically to the plan provider for processing. * Complete basic call log, documentation, and related call details for each phone inquiry, such as clicking radio buttons to confirm which scripts were read by the CSR during the call. **Schedule** * Monday: 11:45am-8:15pm * Tuesday: 10:45am-7:15pm * Wednesday: 10:45am-7:15pm * Thursday: 8:45am-5:15pm * Friday: 8:45am-5:15pm **Preferred Skills** * High school diploma or equivalent required. * Must be able to speak and read English clearly, professionally, and fluently. * Must be able to type a minimum of 35 WPM. * Experience working with a personal computer and the Windows operating system is required. * The ability to effectively work within established key performance indicators/metrics is necessary. * Must have demonstrated excellent interpersonal and leadership skills. * Must be able to multi-task and stay organized while completing simultaneous tasks. **Requirements** * Must be able to navigate various systems and browsers. * Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers. * Knowledge of contact center technology. * Strong computer skills with proficiencies in Excel and Word. * Excellent command of the English language, effective use of grammar skills. * Excellent communication etiquette. * Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance. **Benefits** * Competitive pay * Sick time starts accruing immediately after training completion * Special event days throughout the year * $25,000.00 Life Insurance paid for by arenaflex * Day one of employment, you will receive paid holidays if you meet the criteria **Career Growth Opportunities and Learning Benefits** * arenaflex is committed to providing opportunities for growth and development, including training programs, mentorship, and career advancement. * Our company culture values continuous learning and professional development, and we encourage our employees to pursue their interests and passions. **Work Environment and Company Culture** * arenaflex is a family-oriented organization that values diversity, equity, and inclusion. * Our company culture is built on the principles of teamwork, respect, and open communication. * We strive to create a workplace where everyone feels welcome, valued, and supported. **Compensation, Perks, and Benefits** * Competitive pay * Sick time starts accruing immediately after training completion * Special event days throughout the year * $25,000.00 Life Insurance paid for by arenaflex * Day one of employment, you will receive paid holidays if you meet the criteria **How to Apply** If you are passionate about delivering exceptional customer service and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job