Experienced Call Center Premier Service Consultant - Work from Home Opportunity with ATT

Join the AT&T Team as a Premier Service Consultant and Revolutionize Customer Experience from the Comfort of Your Home Are you a customer service enthusiast with a passion for technology and a knack for resolving complex issues? Do you have a flexible attitude and a willingness to learn? If so, we have an exciting opportunity for you to join AT&T's team as a Premier Service Consultant from the comfort of your own home. As a global leader in communications and technology, AT&T is committed to delivering exceptional customer experiences through innovative products and services. As a Premier Service Consultant, you will be the voice of AT&T, providing top-notch service to our customers across various touchpoints, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. Key Responsibilities: Address a broad range of customer service call types, using creative problem-solving skills to resolve complex customer questions and concerns. Navigate multiple tools and systems to update customer accounts and maintain records, ensuring timely and effective resolutions. Provide personalized recommendations for AT&T's latest products and services, driving sales growth and customer satisfaction. Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of AT&T's products and services. Simplify complex customer bills, rate plans, and features, ensuring clarity and transparency. Engage with Tier 3 support, third-party vendors, and suppliers as needed to address issues and provide customer resolution. Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service with ease. Troubleshoot and resolve various customer-impacting issues, including voice and data problems across multiple networks and elements. Stay up-to-date with changes in technology and applications to provide the best possible resolutions for customers. Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications. Essential Qualifications: To succeed in this role, you will need: Call center or customer service experience, with a proven track record of delivering exceptional customer experiences. Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime as required. A dedicated and secure workspace at home, with verified internet service and a reliable high-speed connection. A willingness to adhere to AT&T's Work from Home (WFH) standards, including technical, security, physical, and noise level requirements. Preferred Qualifications: While not mandatory, the following qualifications will give you a competitive edge: Previous experience working with AT&T products and services. Familiarity with sales and customer retention principles. Technical knowledge of wireless and telecommunications services. Excellent communication and problem-solving skills. Skills and Competencies: To excel as a Premier Service Consultant, you will need: Excellent customer service and communication skills. Strong problem-solving and analytical skills. Ability to work in a fast-paced environment with multiple priorities. Flexibility and adaptability in a dynamic work environment. Technical skills, including proficiency in multiple software applications and tools. Career Growth Opportunities and Learning Benefits: At AT&T, we are committed to helping our employees grow and develop their skills. As a Premier Service Consultant, you will have access to: Comprehensive training on AT&T's products and services. Ongoing coaching and feedback to help you improve your performance. Opportunities for career advancement and professional growth. Tuition reimbursement program to support your educational goals. Work Environment and Company Culture: As a remote worker, you will enjoy the flexibility and comfort of working from home. Our company culture is built on a foundation of: Innovation and creativity. Customer-centricity and empathy. Diversity, equity, and inclusion. Collaboration and teamwork. Compensation, Perks, and Benefits: We offer a competitive compensation package, including: A salary range of $16.00/hour - $23.98/hour, with opportunities for commissions and bonuses. Comprehensive benefits, including medical, dental, and vision coverage. 401(k) plan with company match. Paid Time Off and Holidays, including at least 23 days of vacation each year and 9 company-designated holidays. Paid Parental Leave and Paid Caregiver Leave. Employee Assistance Programs (EAP) and extensive employee wellness programs. Employee discounts on AT&T products and services. Join Our Team and Make a Difference: If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. As a Premier Service Consultant with AT&T, you will have the chance to make a real difference in the lives of our customers, while enjoying a rewarding and challenging career. Don't hesitate - apply today and take the first step towards a fulfilling career with AT&T! AT&T is an equal employment opportunity employer, committed to providing a workplace that is free from discrimination and harassment. We welcome applications from diverse candidates and are committed to providing reasonable accommodations for qualified individuals with disabilities. Apply for this job