**Experienced Call Center Customer Service Representative (Work from Home) in Tennessee at arenaflex**

As a global leader in communications and technology, arenaflex is revolutionizing the way people connect and interact with each other. We're seeking an experienced Call Center Customer Service Representative to join our team and become the voice of arenaflex from the comfort of their own home in Tennessee. If you're passionate about delivering exceptional customer experiences, have a knack for creative problem-solving, and are eager to grow your career, we'd love to hear from you! **About arenaflex** arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses around the world. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey. **Your Opportunity to Make an Impact** As a Call Center Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers from all over the country. You'll be responsible for handling customer service calls, resolving complex issues, and providing personalized recommendations for our latest products and services. Your goal will be to deliver an outstanding customer experience, meet monthly sales goals, and drive customer loyalty. **Key Responsibilities** * Handle customer service calls ranging from billing and payments to plan changes and upgrades * Use creative problem-solving skills to address complex customer questions and concerns * Navigate between multiple tools and systems to update customer accounts and maintain records * Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services * Meet monthly sales goals and deliver an outstanding customer experience * Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of arenaflex's products and services * Resolve complex customer issues virtually, using various tools and resources * Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services * Perform basic troubleshooting on both products and services * Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service **What You Can Look Forward to** * Competitive hourly rate: $15.54 - $17.36 per hour, with additional compensation up to $3,000 if all sales goals and performance expectations are met * Opportunities to earn up to $72,114 per year, depending on performance and experience * Amazing perks and benefits, including: + Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time off and holidays + Sick leave + Paid Parental Leave + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness, accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone * Career growth opportunities and training on the latest technology, devices, and products * A dynamic and supportive work environment, with a focus on teamwork and collaboration **Requirements** * Call center or customer service experience * Flexibility to work any schedule during hours of operation is essential * Specific job assignments may require day, evening, weekend, or holiday hours * Occasional overtime may be required * Work From Home Requirements: + Verified internet service (secure, reliable, and dedicated high speed is required to support business needs) + An established dedicated work area (desk, chair, electrical outlet, direct LAN connection) + AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) + Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) + You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) **Why Join arenaflex?** * Career possibilities are limitless with arenaflex * Opportunities to round out your experience with training on the latest technology, devices, and products * A dynamic and supportive work environment, with a focus on teamwork and collaboration * A chance to make a real impact on customers' lives and drive business growth **How to Apply** If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now by clicking the link below: Apply Job! Don't miss out on this exciting opportunity to join our team and become the voice of arenaflex. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job