Experienced Business Systems Support Manager, Shipboard – Driving Operational Excellence and Magic for Disney Cruise Line

Introduction to Disney Cruise Line Imagine being part of a team that brings joy and magic to thousands of guests every day. At Disney Cruise Line, we take pride in creating unforgettable experiences and cherished memories for our guests. As a leader in the cruise industry, we are committed to excellence, innovation, and providing a unique and inclusive work environment. Our team is united by our Disney values, and we strive to make a positive impact on our guests, our community, and the environment. Job Overview We are seeking an experienced and skilled Business Systems Support Manager, Shipboard to join our team. As a Subject Matter Expert (SME), you will provide production support and operational support for various systems and interfaces used by Disney Cruise Line Terminal Operations and Shipboard Operations. You will be responsible for ensuring the smooth operation of our systems, providing guidance and training to our cast members, crew, and partners, and collaborating with Business Operations and Business Technology to drive business decisions. Key Responsibilities Provide systems operation guidance and training to embarkation operations and shipboard cast members, crew, and partners at our homeport and outport locations Collaborate with Business Operations and Business Technology to provide information and guidance that impacts business planning and decision-making Capture operational requirements for Travel Services, Terminal Operations, shipboard cast members, crew, and external partners Perform and coordinate user acceptance testing of new system releases, incidents, outages, and issue resolution Develop Standard Operating Guides, manuals, policies, and procedures, and partner with training teams to provide support across lines of business Communicate issues, incidents, new releases, and outages in a timely and effective manner Gather requirements, design, build, and manage business rules within applications Provide systems access within established guidelines for both shoreside cast and shipboard crew for applicable applications Travel independently, domestically and internationally, in support of business operations (up to 20% of the working year) Provide rotational on-call support, including nights, weekends, and holidays, and take immediate action to resolve issues Essential Qualifications Strong knowledge of one or more cruise or travel-related applications (e.g., Seaware, Fidelio, OARS, DXP, Silverwhere) and willingness to learn new applications Strong knowledge of Microsoft Office applications Experience with software and hardware hierarchies and related dependencies Experience with reporting applications such as Business Objects and Tableau Proven ability to work independently with minimal supervision and follow-up Proven ability to work in a fast-paced environment, meeting deadlines and delivering results Excellent oral and written communication skills, with strong attention to detail Excellent planning, organizing, and project management skills Bachelor's degree or equivalent Preferred Qualifications Strong knowledge of Disney Cruise Line products and services Prior leadership experience Knowledge of SAP, report writing applications, and property management systems Career Growth and Learning Benefits At Disney Cruise Line, we are committed to helping our cast members grow and develop their skills. As a Business Systems Support Manager, Shipboard, you will have access to a range of training and development opportunities, including: Professional development courses and workshops Mentorship programs Cross-functional training and rotation opportunities Access to industry-leading technology and systems Work Environment and Company Culture Our work environment is dynamic, fast-paced, and collaborative. We value diversity, inclusion, and creativity, and we strive to create a workplace where everyone feels welcome and valued. As a cast member, you will be part of a supportive community that is passionate about delivering exceptional guest experiences. Compensation, Perks, and Benefits We offer a competitive salary and a range of benefits, including: Health and savings benefits Educational opportunities Special extras, such as discounts on Disney products and services Access to exclusive cast member events and experiences Conclusion If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Business Systems Support Manager, Shipboard role. As a member of our team, you will have the opportunity to make a real impact on our business, develop your skills and career, and be part of a unique and inclusive work environment. Don't miss out on this exciting opportunity to join the Disney Cruise Line team and help us create magic for our guests. Apply now and take the first step towards an exciting and rewarding career with Disney Cruise Line. We look forward to hearing from you! Apply for this job