**Experienced Business Customer Support Representative – Remote (Footprint) at arenaflex**

At arenaflex, we're revolutionizing the way businesses connect and thrive in the digital age. As the nation's largest independently owned 100% Fiber Optic company founded in the Midwest, we're committed to delivering cutting-edge fiber optic communication services that empower our customers to reach new heights. We're now seeking an exceptional Business Customer Support Representative to join our remote team and become the voice of arenaflex for our business customers. **About arenaflex** arenaflex is a customer-focused organization that provides innovative fiber optic communication services, including fiber internet and full-featured Fiber Phone. With a strong presence in over 250 cities across 16 states, we've been growing communities since 2005. Our commitment to diversity and inclusion has earned us recognition as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities, and skill development. **Job Summary** As a Business Customer Support Representative at arenaflex, you'll be the first point of contact for our business customers, providing exceptional support and resolving issues related to billing, services, and products. This is a customer service-focused role that requires strong verbal communication skills, time management skills, and the ability to work efficiently and effectively in a fast-paced, high-volume call center environment. **Key Responsibilities** * Answer business customer/client requests or inquiries concerning services and products and report problem areas. * Utilize various systems and tools to assist and service customers. * Maintain up-to-date working knowledge of all company products, services, and promotions. * Make system recommendations based on customers' equipment specifications in accordance with customer's needs. * Determine customer billing issues and provide solutions based on customer inquiries. * All other duties as assigned. **Essential Qualifications and Requirements** * High school Diploma or GED required; associate degree preferred. * At least 1+ year of related experience in a high-volume call center environment. * Must be detail-oriented with a strong ability to follow procedures. * Solid problem-solving skills with excellent verbal and written communication skills required. * Proven ability to deescalate or persuade customers using exemplary Customer Service, Initiative, and Problem-Solving competencies. **Preferred Qualifications and Requirements** * Experience in a fiber optic or telecommunications industry. * Knowledge of fiber optic services and products. * Certification in customer service or a related field. * Bilingual or multilingual skills. **Skills and Competencies Required for Success** * Excellent verbal and written communication skills. * Strong problem-solving skills with the ability to think critically and resolve complex issues. * Ability to work efficiently and effectively in a fast-paced, high-volume call center environment. * Strong time management skills with the ability to prioritize tasks and meet deadlines. * Ability to maintain a high level of accuracy and attention to detail. * Proven ability to deescalate or persuade customers using exemplary Customer Service, Initiative, and Problem-Solving competencies. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to growing our talent and providing opportunities for career advancement. As a Business Customer Support Representative, you'll have the chance to develop your skills and knowledge in a dynamic and supportive environment. We offer: * Opportunities for career advancement and professional growth. * Training and development programs to enhance your skills and knowledge. * A collaborative and supportive work environment. * A comprehensive benefits package, including Health, Vision, Dental, with competitive pay and aggressive 401k match up to 6%. **Work Environment and Company Culture** As a remote employee at arenaflex, you'll have the flexibility to work from the comfort of your own home. Our remote team is a dynamic and supportive group of individuals who are passionate about delivering exceptional customer service. We're committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive pay. * Aggressive 401k match up to 6%. * Comprehensive benefits package, including Health, Vision, Dental. * Opportunities for career advancement and professional growth. * A collaborative and supportive work environment. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex careers page]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran Apply for this job