**Experienced Bookkeeping Software Customer Support Specialist - Remote**

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of innovative solutions, we're seeking a highly skilled and motivated Bookkeeping Software Customer Support Specialist to join our team of experts. If you're passionate about delivering exceptional customer service and have a knack for troubleshooting complex accounting software issues, we want to hear from you! **About arenaflex** arenaflex is a dynamic and forward-thinking organization that's dedicated to empowering businesses to thrive in today's fast-paced digital landscape. With a strong focus on innovation and customer satisfaction, we're committed to providing our clients with the best possible experience. As a Bookkeeping Software Customer Support Specialist, you'll be an integral part of our team, working closely with customers to resolve their accounting software-related queries and concerns. **Key Responsibilities** As a Bookkeeping Software Customer Support Specialist, your primary responsibilities will include: * Providing expert-level support to customers using accounting software, including QuickBooks Online and comparable solutions * Troubleshooting complex accounting software issues, such as ledger entry, navigation, and reconciliation * Assisting customers with questions related to accounting software processes and best practices * Delivering exceptional customer service via phone, ensuring that customers feel valued and supported * Cross-selling relevant products and services to customers, while addressing their concerns and needs * Maintaining a high level of technical expertise and staying up-to-date with the latest accounting software developments **Why Join arenaflex?** As a Bookkeeping Software Customer Support Specialist at arenaflex, you'll enjoy a range of benefits and perks, including: * **Flexibility**: Create your own schedule and work from the comfort of your own home * **Autonomy**: Work independently as a contractor, with the freedom to manage your own time and workload * **Variety**: Gain experience in different industries and broaden your skillset while providing exceptional customer service * **Supportive environment**: Enjoy a collaborative and supportive team culture that's dedicated to helping you succeed * **Competitive compensation**: Earn up to $20.40 per hour, with a guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes **Schedule and Availability** As a Bookkeeping Software Customer Support Specialist, you'll have the flexibility to create your own schedule and work at times that suit you best. Our available hours are between 8 am and 8 pm CST, Monday to Friday. You'll need to be available to work a minimum of 20 hours per week, with the option to increase your hours as needed. **Skills and Qualifications** To succeed as a Bookkeeping Software Customer Support Specialist at arenaflex, you'll need to possess the following skills and qualifications: * **Proficiency in QuickBooks Online or comparable accounting software** * **Bookkeeping/accounting expertise**, including AR, AP, journal entries, reconciliation, and other related areas * **Customer service experience**, with a proven track record of delivering high-quality customer service over the phone in a virtual or "brick and mortar" call center environment * **Tech savvy** and comfortable using computers and software applications * **Strong communication skills**, with the ability to communicate effectively with customers and colleagues * **Friendly tone and professional demeanor**, with a focus on building strong relationships with customers **Work Environment and Technology Requirements** As a Bookkeeping Software Customer Support Specialist, you'll need to work in a quiet, uninterrupted space with an organized desk area. Our technology requirements include: * **Personal computer** (no tablet) * **Broadband internet connection**, with a minimum download speed of 10 Mbps * **Wired internet connection** (no wi-fi or mobile internet) * **Windows 10 or Windows 11 operating system** * **Valid antivirus software**, installed, running, and up to date * **Wired USB headset with microphone** * **Mac users**: Intel-based machines with Windows 11 installed via Apple's Boot Camp utility **Important Information** As a contractor with arenaflex, you'll need to meet the following requirements: * **Residency**: You must live and work from the United States, except for California, New York, Pennsylvania, and Washington * **Criminal background check**: You'll need to successfully pass a criminal background check * **Contractual relationship**: The relationship between you and arenaflex is a contractual relationship, with you remaining an independent contractor for the duration of this program assignment **Job Type and Pay** This is a contract position, with a pay rate of $15.30 - $20.40 per hour. You'll need to be available to work Monday to Friday, with flexible scheduling options available. **How to Apply** If you're a motivated and experienced Bookkeeping Software Customer Support Specialist looking for a new challenge, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding and fulfilling career. [Apply Job!]( Apply for this job