**Experienced Bilingual Customer Service Representative – Remote Work Opportunity with blithequark**

Are you a highly motivated and customer-centric individual looking for a new challenge in a dynamic and inclusive work environment? Do you possess excellent communication skills in both French and English and a passion for delivering exceptional customer experiences? If so, we invite you to join blithequark as a Bilingual Customer Service Representative, working from the comfort of your own home. **About blithequark** blithequark is a global leader in customer experience (CX) and technology innovation, helping renowned brands around the world to improve their operations through exceptional customer experiences. Our company culture is built on the values of inclusivity, diversity, and employee empowerment, making us a great place to grow your career and develop meaningful relationships with your colleagues. **Join a Team of Like-Minded Professionals** As a Bilingual Customer Service Representative at blithequark, you will be part of a diverse and organically grown team of over 70 countries, where every member contributes to and supports each other's success and well-being. Together, we strive to create a work environment that is both challenging and rewarding, where you can grow professionally and personally. **Career Growth and Development Opportunities** This is an excellent opportunity to reinvent your career and develop new skills while working from home. We will provide you with all the necessary training, technology, and ongoing support to ensure your success. At blithequark, we believe in promoting from within, and approximately 80% of our managers and leaders have been internally promoted. We offer a range of free learning and development programs designed to help you achieve your career goals. **Key Responsibilities** As a Bilingual Customer Service Representative, you will: * Provide incoming customer support using a call flow guide in the customer's preferred language * Assist customers in resolving basic technical issues * Follow, document, and retrieve information in databases * Maintain a deep understanding of client products and/or services, such as smartphones, tablets, computers, and portable devices * Familiarity with iOS and/or MacOs, or comparable technology is preferred * Offer additional products and/or services * Deliver expert customer experiences... with a smile **Essential Qualifications** Your skills, integrity, knowledge, and genuine compassion will bring value and success to every customer interaction. The other qualifications for our Bilingual Customer Service Representative role include: * Fluency in both French and English * 1+ year of experience in customer service * High school diploma or GED * A quiet and distraction-free environment to work from home * Strong computer navigation skills and knowledge of a computer * Mastery of multi-tasking * Desire to learn new technologies * A desktop or laptop computer for testing on PC and Internet * High-speed internet (no wireless/hotspots or satellite connections) and a smartphone **What's in it for You?** One of our company's cultural beliefs is: We defend our employees. That's why we invest heavily in our people, infrastructure, and capabilities to ensure the long-term success of our teams and clients. And we'll invest in you to help you achieve your career goals and personal development. In this role, you'll receive: * Paid training and performance-based incentives * Lucrative employee referral bonuses * Registered retirement savings plan; paid time off and holidays; medical, dental, and vision insurance; and a comprehensive employee assistance program (EAP) * Health and wellness programs with partners trained to promote a healthy work-life balance * Mentorship programs that support your enriching career journey * Celebrations of Concentrix Day, Team Appreciation Day, Customer Service Week, Global Cleaning Day, #MyOneEarthPromise, and more **Reinvent the Best Version of Yourself!** If this sounds like the perfect next step in your professional journey, we want to hear from you. Join blithequark today and start reinventing the best version of yourself! ```html Apply Now! Ready to take the first step towards a new career opportunity? Click the link below to register as a candidate and apply for this exciting role. Apply Job! ``` Apply for this job