**Experienced Bilingual Customer Engagement Representative – Hybrid Role at arenaflex**

At arenaflex, we're revolutionizing the way people experience recreational purchases by delivering a seamless, end-to-end digital buying experience. Our mission is to connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and outdoor power equipment (OPE) – fast, easy, and accessible. arenaflex adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing. Founded in 2014, we're a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners. We're seeking a highly motivated and customer-focused Bilingual (fluent in Spanish) Customer Engagement Representative to join our team in Irving, Texas. As a key member of our Roadrunner's Servicing Center, you'll play a vital role in building a best-in-class servicing organization for our growing portfolio of Powersports loans. **Key Responsibilities:** * Handle an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving issues in a timely and professional manner. * Process phone payments and communicate with customers regarding their powersports loan. * Conduct outbound customer interview calls to gather information and resolve common customer concerns. * Communicate and resolve customer issues via online chat channel, ensuring a seamless and satisfying experience. * Meet monthly productivity and quality goals, demonstrating a strong commitment to excellence. * Comply with all federal and state-specific laws that regulate collections and servicing activities. **Requirements:** * High School Diploma or GED required, with some college coursework a plus. * Preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus. * Requires a minimum of 2 years related customer service experience in a fast-paced environment. * Working knowledge of Word and Excel. * Ability to master the use of web-based system of record (LoanPro) – Training Provided. * Strong communication skills both verbally and written, as roles are a combination of phone and communicating through chat. Bi-Lingual English/Spanish a plus. * Excellent "people" skills and a strong customer service attitude, with the ability to demonstrate problem-solving ability. * Ability to work a flexible schedule, which may include some overtime, nights, weekends, and holidays. Honest with a strong work ethic, unscheduled absences are rare, and punctuality is expected. **Benefits:** * Robust Health Care Plans (Medical, Dental & Vision) * Up to 20 Days PTO (Accrued) * Generous Parental Leave * Retirement Plan (401k with Company Match) * Educational Assistance/Tuition Reimbursement up to $3K/year * Powersports Safety Benefit * Gympass Wellness Benefit **Work Environment and Company Culture:** At arenaflex, we value our employees' well-being and offer a dynamic work environment that fosters growth, collaboration, and innovation. Our company culture is built on a foundation of respect, empathy, and open communication. We're committed to providing our employees with the tools, training, and support they need to succeed in their roles. **Career Growth Opportunities and Learning Benefits:** arenaflex is committed to investing in our employees' professional development and growth. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Our employees have access to a variety of learning resources, including online courses, workshops, and conferences. **Compensation and Perks:** arenaflex offers a competitive salary and a comprehensive benefits package, including robust health care plans, generous parental leave, and retirement plan matching. We also offer educational assistance, tuition reimbursement, and a range of perks, including powersports safety benefits and gympass wellness benefits. **Conclusion:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Bilingual Customer Engagement Representative, you'll play a vital role in building a best-in-class servicing organization for our growing portfolio of Powersports loans. Apply now and take the first step towards a rewarding career with arenaflex! **How to Apply:** To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to reviewing your application and learning more about your qualifications and experience. **Equal Opportunity Employer:** arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment. **#LI-BG1** **#LI-Hybrid** Apply Job! Apply for this job