**Experienced Customer Support Manager – Remote Opportunity at arenaflex**

**Join arenaflex, a global leader in the financial services industry, as we continue to revolutionize the way people access financial advice. We're seeking a highly motivated and enthusiastic individual to join our Customer Success Team as a Customer Support Manager. This is an exciting opportunity to work with a talented team, develop your skills, and make a meaningful impact on the lives of our customers.** **About arenaflex** arenaflex is a global business that welcomes bold ideas and all points of view. We believe that doing what matters inspires us, and we grow best as people and businesses by working together and always striving to get better without fearing failure. Our mission is to widen access to financial advice through leading technology that powers the advisory experience. We operate independently under our own brand as a wholly owned subsidiary of Invesco, a global leader in the asset management industry. **Our Culture** We're not looking for a 'culture fit.' We want you to bring your unique skills and perspectives and add to our culture, not conform to it. This isn't about finding the person who fits in; we want people who stand out. Our culture is built on the principles of collaboration, innovation, and customer-centricity. We believe that our diversity is our strength, and we're committed to creating an inclusive environment where everyone can thrive. **Your Role** As a Customer Support Manager at arenaflex, you'll be responsible for providing support to our customers, including new customer onboarding, responding to customer requests for assistance, managing and coordinating the escalation of support requests, identifying, and documenting new customer requirements and enhancements, and building a working relationship with our customers. You'll work closely with our product and engineering teams to resolve issues and ensure timely completion. **Key Responsibilities** * Proficiency with our solutions, arenaflex office and arenaflex Portfolio, covering account opening, client management, portfolio reporting, billing, and rebalancing. * Maintain a positive, cooperative, and professional relationship with our customers. * Assist with the onboarding of new customers. * Train customers on the arenaflex office and Portfolio system capabilities available by completing one-on-one sessions. * Increase solution adoption by highlighting additional features that would be beneficial to their overall business. * Provide continuing education to customers on how to effectively use the solution in their practices. * Review customer requests with a sense of urgency, seeking out potential resolution. * Work collaboratively with other teams to resolve issues and ensure timely completion. * Communicate proactively with customers regarding product and program information, supportability issues, and strategic plans where appropriate. * Share best practices with team members to enhance the quality and efficiency of the Customer Experience. * Own quarter-end processing of quarterly performance statements for customers. * Provide feedback on solutions through pre-release and post-release testing. * Meet periodically with upper management to review functions to ensure business needs are being met. * Provide guidance for escalated client issues when a higher level of expertise is needed to resolve a functional or technical support case type. * Ensure timely resolution of client issues, escalating further and informing key stakeholders as appropriate. **Experience You Bring** * Bachelor's degree or higher in Finance, Technology, Business Administration, or related field (equivalency through proven career progression will be considered). * 2-4 years of financial services experience (highly preferred but not required). * Minimum of 4 years of customer support of a software solution (SAAS experience preferred). * Experience with Salesforce. * Working knowledge of MS Windows, MS Office, system architecture, and environments. * Ability to deliver quality service and problem-solving skills remotely to clients and communicate complicated concepts in a concise and articulate way. * Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities. **What's in it for you?** arenaflex offers industry-leading Total Rewards that help you thrive – in and out of the office, including competitive pay, retirement savings plans, generous health and wellness benefits, and much more. Our commitment to diversity, equality, and inclusion is fundamental to our efforts to widen access to financial advice. We're proud to be an Equal Opportunity Employer and are committed to equal employment opportunity for all job applicants and employees. **Work Environment and Culture** arenaflex's workplace model is designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection when possible. Most teams within our England office work 1-day a week in the office, however, most of our teams within the United States and India operate in a remote working pattern. Certain limitations apply. Please consult with your Talent Acquisition contact during the interviewing process. **How to Apply** If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** arenaflex is an Equal Opportunity Employer and is committed to equal employment opportunity for all job applicants and employees. Individuals seeking employment at arenaflex are considered without regards to race, religion, color, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, military or veteran status; or any other characteristic protected by applicable laws. **Note** The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time. Apply for this job