**Experienced Automotive Web Chat Sales Specialist – Drive Revenue Growth through Exceptional Online Customer Engagement**

At arenaflex, we're revolutionizing the automotive industry by providing innovative solutions that connect customers with their dream vehicles. As a key member of our team, you'll play a vital role in shaping the online experience for our dealer clients and their customers. We're seeking an experienced and charismatic Automotive Web Chat Sales Specialist to join our dynamic team and drive revenue growth through exceptional online customer engagement. **About arenaflex** arenaflex is a leading provider of cutting-edge technology solutions for the automotive industry. Our mission is to empower dealerships to thrive in the digital age by delivering seamless online experiences that drive sales, service, and customer loyalty. With a strong focus on innovation, customer satisfaction, and employee growth, we're committed to creating a work environment that inspires creativity, collaboration, and success. **Responsibilities** As an Automotive Web Chat Sales Specialist at arenaflex, you'll be responsible for engaging with customers online, providing accurate information about our dealer clients' products and services, and converting interactions into leads that drive revenue growth. Your key responsibilities will include: * Handling a wide variety of customer inquiries via online chat, providing timely and accurate responses to ensure customer satisfaction. * Providing detailed information about products and services, including features, benefits, and pricing, to help customers make informed decisions. * Narrowing down on appointment details to schedule bookings, ensuring seamless communication between customers and dealerships. * Developing and maintaining a comprehensive knowledge base of our dealer clients' continuously evolving products and services, staying up-to-date with industry trends and developments. * Capturing customer contact information for lead generation and client review, ensuring accurate data entry and follow-up. * Summarizing interactions based on customer needs for client review, providing valuable insights to improve customer satisfaction and loyalty. **Qualifications** To succeed in this role, you'll need: * Previous experience in retail customer service or the automotive industry, although not mandatory, is highly preferred. * A typing speed of at least 35 WPM, with 40 WPM or above being preferred, to ensure efficient and accurate communication. * Basic internet and Windows-based computer skills, with the ability to navigate multiple software applications and tools. * Strong multitasking abilities, with gaming experience being beneficial in managing multiple conversations and tasks simultaneously. * A positive and professional demeanor, with excellent written and verbal communication skills to engage with customers and colleagues. * The ability to adapt to change and thrive in a fast-paced work environment, with a strong focus on customer satisfaction and revenue growth. **Requirements** To excel in this role, you'll need: * Excellent customer service skills, with the ability to work in a fast-paced environment and provide timely responses to customer inquiries. * A pleasant, patient, and friendly attitude, with a strong focus on building customer relationships and loyalty. * Strong decision-making and analytical abilities, with the ability to analyze customer needs and preferences to provide personalized solutions. * Fluency in English, both spoken and written, to communicate effectively with customers and colleagues. * Fast typing skills, with a minimum of 35 WPM required, to ensure efficient and accurate communication. * The ability to pass a background check, ensuring a safe and secure work environment. * A High School Diploma, GED, or equivalent certification, with experience in an office setting, customer interaction, call center, or customer service environment being preferred (2+ years experience). **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to providing a supportive and collaborative work environment that fosters growth, learning, and development. As an Automotive Web Chat Sales Specialist, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge in customer service, sales, and industry trends. * Opportunities for career advancement and professional growth, with a focus on promoting from within. * A dynamic and diverse team environment that encourages collaboration, creativity, and innovation. * A comprehensive benefits package, including health insurance, retirement plans, and paid time off. **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility, work-life balance, and employee well-being. Our team is passionate about delivering exceptional customer experiences and driving revenue growth through innovative solutions. We're committed to creating a work environment that's inclusive, supportive, and fun, with a focus on: * Flexible work arrangements, including remote work options and flexible hours. * A comprehensive benefits package, including health insurance, retirement plans, and paid time off. * Ongoing training and development programs to enhance your skills and knowledge. * A dynamic and diverse team environment that encourages collaboration, creativity, and innovation. * Regular team-building activities and social events to foster camaraderie and connection. **Compensation, Perks, and Benefits** As an Automotive Web Chat Sales Specialist at arenaflex, you'll enjoy a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience and qualifications. * Ongoing training and development programs to enhance your skills and knowledge. * A comprehensive benefits package, including health insurance, retirement plans, and paid time off. * Flexible work arrangements, including remote work options and flexible hours. * Regular team-building activities and social events to foster camaraderie and connection. **How to Apply** If you're a motivated and charismatic individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and career goals. We can't wait to hear from you! Apply Now! Apply for this job