Experienced Associate Director of Customer and Product Insights – Strategic Research and Leadership Role at blithequark

Introduction to blithequark and the Role At blithequark, we are passionate about understanding our customers and developing products that exceed their expectations. As a leader in our industry, we recognize the importance of insights-driven decision-making and are seeking an experienced Associate Director of Customer and Product Insights to join our team. This strategic role will be responsible for defining and prioritizing our research roadmap, managing a team of insights professionals, and collaborating with cross-functional teams to drive business growth and customer satisfaction. The telecom industry is rapidly evolving, and at blithequark, we are committed to staying ahead of the curve. Our team is dedicated to delivering innovative solutions that meet the changing needs of our customers, and we are looking for a talented individual to help us achieve this goal. If you have a passion for research, a knack for storytelling, and a drive to lead high-performing teams, we encourage you to apply for this exciting opportunity. Key Responsibilities As the Associate Director of Customer and Product Insights at blithequark, you will be responsible for: Defining and prioritizing the research roadmap in collaboration with brand and product team leaders to ensure alignment with business objectives. Managing, mentoring, and coaching direct reports focused on specific work streams to ensure high-quality insights work and drive team growth and development. Conducting hands-on research and storytelling during team growth stages as needed to ensure seamless delivery of insights and recommendations. Overseeing vendor partnerships to leverage quality research methods and manage research budgets efficiently, ensuring maximum ROI on research investments. Collaborating with Marketing Insights leads to build an integrated understanding of customers and market dynamics, and to identify opportunities for growth and improvement. Forging relationships with adjacent insight, analytics, and intelligence teams to enhance market understanding and operational efficiencies, and to drive business outcomes. Representing customer insights in leadership forums to inform decision-making and action planning, and to ensure that customer needs are at the forefront of business strategy. Providing regular feedback, coaching, and direction to team members to ensure they meet expectations and drive business objectives, and to support their ongoing growth and development. Promoting engagement with business senior leadership as consumer champions, and ensuring that customer insights are integrated into business planning and decision-making. Essential Qualifications To be successful in this role, you will need: Eight or more years of relevant experience in marketing, customer experience, or user experience research, with a proven track record of delivering high-quality insights and driving business outcomes. Experience designing qualitative and quantitative research programs to address business needs, including the ability to develop research questions, design methodologies, and analyze data. A strong command of advanced quantitative methodologies such as maxdiff, conjoint, segmentation, and cluster analysis, and the ability to apply these methodologies to drive business insights. Experience with qualitative research methods including focus groups, in-depth interviews, and ethnography, and the ability to design and execute these methodologies to gather rich and nuanced customer insights. The ability to synthesize data from multiple sources and translate findings into actionable insights, and to communicate these insights effectively to stakeholders at all levels of the organization. Preferred Qualifications While not essential, the following qualifications are highly desirable: Four or more years of experience managing a team of three or more people, with a proven track record of building and leading high-performing teams. Experience providing insights for value proposition development, and the ability to apply customer insights to drive business growth and innovation. Experience leveraging secondary data and trends to provide business context, and the ability to integrate multiple data sources to drive comprehensive insights. The ability to present insights in a compelling narrative to senior leadership, and to communicate complex research findings in a clear and concise manner. Strong business acumen and understanding of the telecom industry, with the ability to apply this knowledge to drive business outcomes and inform strategic decision-making. Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Strategic thinking : the ability to think critically and strategically, and to develop research plans that align with business objectives. Leadership : the ability to build and lead high-performing teams, and to mentor and coach team members to achieve their full potential. Communication : the ability to communicate complex research findings in a clear and concise manner, and to present insights to stakeholders at all levels of the organization. Collaboration : the ability to work effectively with cross-functional teams, and to build strong relationships with stakeholders across the organization. Analytical skills : the ability to analyze complex data sets, and to develop insights that drive business outcomes. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to supporting the ongoing growth and development of our team members. As the Associate Director of Customer and Product Insights, you will have access to a range of career growth opportunities and learning benefits, including: Professional development opportunities : we offer a range of training and development programs to help you build your skills and advance your career. Mentorship : you will have the opportunity to work with experienced leaders and mentors who can provide guidance and support as you grow in your role. Cross-functional collaboration : you will have the opportunity to work with teams across the organization, and to build strong relationships with stakeholders in a range of functions. Access to a diverse portfolio of brands and products : as a member of the blithequark team, you will have the opportunity to work on a range of exciting projects and brands, and to develop a deep understanding of the telecom industry. Work Environment and Company Culture At blithequark, we are proud of our dynamic and supportive work environment. As a member of our team, you can expect: Collaborative and inclusive culture : we believe in the importance of teamwork and collaboration, and we foster a culture that is inclusive and supportive. Flexible work arrangements : we offer flexible work arrangements, including the ability to work from home and adjust your schedule to meet your needs. Recognition and reward : we recognize and reward outstanding performance, and we offer a range of benefits and incentives to support your well-being and career growth. Opportunities for growth and development : we are committed to supporting the ongoing growth and development of our team members, and we offer a range of opportunities for career advancement and professional development. Compensation, Perks, and Benefits As a member of the blithequark team, you can expect a competitive salary and benefits package, including: Competitive salary : we offer a competitive salary that reflects your skills and experience. Comprehensive benefits package : we offer a range of benefits, including health insurance, retirement savings, and paid time off. Flexible work arrangements : we offer flexible work arrangements, including the ability to work from home and adjust your schedule to meet your needs. Professional development opportunities : we offer a range of training and development programs to help you build your skills and advance your career. Access to a diverse portfolio of brands and products : as a member of the blithequark team, you will have the opportunity to work on a range of exciting projects and brands, and to develop a deep understanding of the telecom industry. Conclusion If you are a motivated and experienced insights professional looking for a new challenge, we encourage you to apply for the Associate Director of Customer and Product Insights role at blithequark. This is a unique opportunity to join a dynamic and supportive team, and to contribute to the development of innovative solutions that drive business growth and customer satisfaction. With a competitive salary and benefits package, flexible work arrangements, and opportunities for growth and development, this is a role that offers the perfect blend of challenge and reward. Apply now to take the next step in your career and join the blithequark team! Apply for this job