Experienced Architect - Customer Experience for Innovative Digital Solutions and Exceptional Client Support

Introduction to arenaflex arenaflex is a leading innovator in the digital entertainment industry, dedicated to creating immersive experiences for its vast and diverse user base. With a strong commitment to excellence and customer satisfaction, arenaflex is seeking a highly skilled and experienced Architect - Customer Experience to join its dynamic team. As a pivotal member of the Client Experience Designing Group, you will play a crucial role in defining and architecting products, algorithms, and data systems that drive innovation and adaptability across the organization. About the Team The Client Experience (CEX) team at arenaflex is responsible for crafting brilliant experiences for over 150 million clients across multiple countries. The team manages the entire client journey, from sign-up to personalized content reviews on various devices. With a focus on experimentation and data-driven decisions, the CEX team strives to deliver seamless and intuitive experiences that cater to diverse client segments, including mobile and living room viewers. The Discovery Group, a sub-group within CEX, is dedicated to transforming content discovery. By collaborating with engineers, data scientists, architects, and product owners, the team optimizes algorithms and recommendation systems to provide clients with an intuitive and personalized experience. Through the analysis of client preferences and behaviors, the Discovery Group delivers immersive content discovery experiences that enhance client engagement and satisfaction. Key Responsibilities Act as a technical architect for teams within the Discovery contract, ensuring the quality of engineering and design of systems. Practically break down complex issues into simple, straightforward solutions, and develop technical roadmaps to guide future directions and technological advancements. Analyze and improve data quality and metrics, and fully understand system interdependencies and constraints. Utilize internal and industry knowledge to make informed design decisions, and apply technical influence over 50+ colleagues to enhance their productivity and effectiveness. Mentor colleagues on cutting-edge technical matters for professional development, and foster a culture of innovation and collaboration within the team. Essential Qualifications To succeed in this role, you should have: At least 4+ years of experience building large mobile systems, with a strong foundation in software development engineering. Proficiency in distributed systems, datastores (SQL, NoSQL), and the ability to choose the right technology based on requirements. Strong knowledge of data structures, algorithms, and design for performance, as well as excellent critical thinking skills. Ability to provide technical guidance across backend, frontend, and ML technologies, and thrive in a highly innovative and fast-paced environment. Sound business judgment, proven ability to influence others, and strong analytical thinking skills. Preferred Qualifications While not essential, the following qualifications are highly desirable: Tech/B.E/Bachelor's or Master's degree from a reputable university, with at least 13 years of professional experience as a backend/full stack developer. Experience with ML, data science, or search in B2C (e-commerce, OTT) is a significant plus. Any experience with cloud-based technologies, containerization, or orchestration is also beneficial. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As an Architect - Customer Experience, you will have access to: Ongoing training and professional development opportunities to enhance your technical skills and knowledge. Mentorship programs to help you grow in your career and take on new challenges. Collaboration with cross-functional teams to develop innovative solutions and share knowledge and expertise. Recognition and rewards for outstanding performance and contributions to the team. Work Environment and Company Culture arenaflex is dedicated to creating a positive and inclusive work environment that fosters creativity, innovation, and collaboration. Our company culture is built on the values of: Excellence: We strive for excellence in everything we do, from product development to customer support. Innovation: We encourage experimentation, learning, and innovation to stay ahead of the curve. Collaboration: We believe in the power of teamwork and collaboration to achieve common goals. Customer-centricity: We are committed to delivering exceptional customer experiences and exceeding client expectations. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: A salary range of $25-$30 per hour, depending on experience and qualifications. Comprehensive benefits, including health insurance, retirement plans, and paid time off. Opportunities for professional growth and development, including training and mentorship programs. A dynamic and inclusive work environment that fosters creativity and collaboration. Conclusion If you are a highly motivated and experienced Architect - Customer Experience looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. With its commitment to innovation, customer satisfaction, and employee growth, arenaflex is the perfect place to take your career to the next level. Join our dynamic team and contribute to the development of exceptional digital solutions that delight and engage our clients. Apply now and become a part of the arenaflex family! Apply for this job