Entry Level Customer Service Representative – Identity Theft and Consumer Fraud Support Specialist at arenaflex

Introduction to arenaflex arenaflex is a leading Fortune 500 company that is dedicated to tackling some of the world's most complex challenges through the power of science and technology. Our mission is to make the world a safer, healthier, and more efficient place, and we are committed to achieving this goal through innovation and excellence. At arenaflex, we offer a wide range of exciting career opportunities for talented professionals in the fields of IT, energy, logistics, and engineering. Our Civil Group is a dynamic and fast-paced team that is always looking for skilled and motivated individuals to join our ranks. Job Overview We are currently seeking an Entry Level Customer Service Representative (CSR) to join our team and provide support to consumers who have been victims of identity theft and consumer fraud. As a CSR, you will be responsible for responding to incoming contacts from consumers, documenting their complaints into a secure database, and providing educational materials and referrals to help them resolve their issues. You will also be expected to provide A+ customer service and ensure that all consumers receive a high level of support and care. Key Responsibilities Respond to inbound calls from consumers who have been victims of identity theft and consumer fraud Provide excellent customer service and support to all consumers, ensuring that their issues are resolved in a timely and efficient manner Document consumer complaints into a secure database, ensuring that all information is accurate and up-to-date Provide educational materials and referrals to consumers to help them resolve their issues and prevent future instances of identity theft and consumer fraud Stay up-to-date with the latest information and developments in the field of identity theft and consumer fraud, and apply this knowledge to provide the best possible support to consumers Work Schedule The expected shift for this role is 9:00 am to 5:00 pm (EST) / 6:00 am - 2:00 PM (PST) Monday through Friday. You will be required to work a standard 40-hour week, with some flexibility to work overtime as needed. Minimum Required Qualifications High School Diploma or GED Equivalent Excellent computer and typing skills, with the ability to navigate multiple software systems and databases Excellent communication skills, with the ability to communicate effectively with consumers and other stakeholders Ability to obtain a Public Trust clearance, which can take anywhere from 7-60 days to obtain Desired Qualifications Bilingual (Fluent in Spanish and English, both written and speech) Prior call center experience, with a focus on customer service and support Customer service experience, with a proven track record of providing excellent support to consumers General knowledge of federal law, with a focus on identity theft and consumer fraud A professional Resume that contains your contact information (phone number and email address), as well as the contact information (phone numbers and physical addresses) of previous employers Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills, with the ability to communicate effectively with consumers and other stakeholders Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide effective solutions Ability to work in a fast-paced environment, with a focus on providing excellent customer service and support Strong attention to detail, with the ability to accurately document consumer complaints and provide effective support Ability to work independently and as part of a team, with a focus on achieving common goals and objectives Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for career growth and development. As a CSR, you will have the opportunity to develop your skills and knowledge in the field of identity theft and consumer fraud, and to progress to more senior roles within the company. You will also have access to a range of training and development programs, including: Comprehensive training program, with a focus on identity theft and consumer fraud Ongoing coaching and mentoring, with a focus on developing your skills and knowledge Opportunities for career advancement, with a focus on progressing to more senior roles within the company Work Environment and Company Culture At arenaflex, we are proud of our dynamic and supportive work environment, and our commitment to providing our employees with a positive and rewarding work experience. As a CSR, you will be part of a talented and motivated team, and will have the opportunity to contribute to a range of exciting projects and initiatives. Our company culture is built on a range of core values, including: A commitment to excellence, with a focus on providing the highest level of service and support to our consumers A focus on innovation, with a commitment to developing new and innovative solutions to complex problems A culture of teamwork and collaboration, with a focus on achieving common goals and objectives A commitment to diversity and inclusion, with a focus on creating a positive and supportive work environment for all employees Compensation, Perks, and Benefits As a CSR at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including: Competitive salary, with a rate of $15 per hour Comprehensive benefits package, including health, dental, and vision insurance Opportunities for career advancement, with a focus on progressing to more senior roles within the company Access to a range of training and development programs, including comprehensive training and ongoing coaching and mentoring A dynamic and supportive work environment, with a focus on providing a positive and rewarding work experience for all employees Conclusion If you are a motivated and talented individual who is passionate about providing excellent customer service and support, we encourage you to apply for this exciting opportunity to join our team as a CSR. At arenaflex, we are committed to providing our employees with a positive and rewarding work experience, and to helping them achieve their career goals and objectives. Don't miss out on this opportunity to join our dynamic and supportive team, and to contribute to a range of exciting projects and initiatives. Apply today to become a part of the arenaflex team! Apply for this job