**Entry Level Customer Service Representative – Financial Customer Associate (FCA) – Omaha / Lincoln, NE Area ONLY**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark's team as an Entry Level Customer Service Representative, also known as a Financial Customer Associate (FCA). In this role, you will have the opportunity to make a real difference in the lives of others while working from the comfort of your own home. **About blithequark** blithequark is a leading provider of innovative financial solutions, dedicated to empowering individuals and families to achieve their financial goals. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the financial services industry. As a member of our team, you will be part of a dynamic and supportive community that values collaboration, innovation, and continuous learning. **The Role** As a Financial Customer Associate, you will play a critical role in delivering exceptional customer experiences through phone and digital channels. Your primary responsibilities will include: * Answering customer inquiries and resolving issues related to their 401k account balances, withdrawals, loans, and account maintenance * Providing education and resources to help customers make informed decisions about their financial well-being * Developing and maintaining strong relationships with customers through effective communication, empathy, and professionalism * Collaborating with internal teams to resolve complex customer issues and improve overall customer satisfaction * Participating in ongoing training and development programs to enhance your skills and knowledge **What to Expect** As a new FCA, you will embark on a comprehensive training program that will equip you with the skills and knowledge necessary to succeed in this role. Our training program includes: * A 14-week training cohort where you will learn about the financial services industry, develop your skills, and gain new experiences * Ongoing training and coaching to help you develop and hone your skills * Opportunities to participate in team activities, wellness programs, and career coaching to support your personal and professional growth * Recognition and rewards for your achievements and contributions to the team **The Skills You Bring** To succeed in this role, you will need to possess the following skills and qualities: * Excellent communication and interpersonal skills, with the ability to establish rapport and relationships with customers * Great listening skills, professionalism, and empathy toward others * Proficiency in navigating and troubleshooting basic technology issues or systems * Ability to handle a variety of situations and conversations, driving towards a resolution that meets the needs of all parties involved * Self-motivation, strong social skills, and a passion for delivering exceptional customer experiences * Minimum 1 year of customer service experience * High School diploma or GED required **The Value You Deliver** As a Financial Customer Associate, you will deliver the following values: * A passion for helping people and making a positive impact in their lives * A desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making * Outstanding customer service and communication via voice or digital channels **Our Investments in You** At blithequark, we believe in investing in our employees' growth and well-being. Our benefit programs are designed to help you strike a perfect balance between your personal and professional life. Some of the benefits we offer include: * Comprehensive health insurance plans * 401(k) matching program * Paid time off and holidays * Professional development opportunities * Recognition and rewards programs **Shifts and Hours** As a Financial Customer Associate, you will work a full-time schedule, Monday through Friday, 40 hours per week. You must have open availability from 7:30am to 11:00pm CST. Overtime hours are encouraged during peak call periods. **Certifications** Category: Customer Service **Hybrid Working Model** blithequark's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and culture. We also value the benefits that working offsite offers our associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a blithequark office. **Important Notice** Please be advised that blithequark's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities, and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict blithequark from hiring and/or associating with individuals with certain Criminal Histories. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team at blithequark and start making a difference in the lives of others today! Apply for this job