Electronic Communications Agent

IHMVCU is a collaborative and supportive workplace committed to helping employees succeed. The Electronic Communications Agent supports members through various remote channels, focusing on delivering excellent service and resolving inquiries efficiently. Responsibilities Deliver friendly, professional service to members and potential members through chat and other remote channels, ability to handle multiple at once while accurately updating member accounts Assist with a wide range of questions and transactions, aiming to resolve needs on the first contact Communicate clearly and professionally in writing with patience and care to understand member needs, with strong attention to detail Educate members on financial tools, products, and services while following policies and procedures Build relationships with members and identify opportunities to support their financial well-being Collaborate with teammates and other departments to resolve questions or issues Stay engaged in trainings, meetings, and ongoing learning to remain current on processes and compliance Use technology comfortably and seek opportunities to grow and expand skill sets Skills High School diploma or equivalent Minimum 1 year experience in a Contact Center environment, preferably within a Credit Union or financial institution Ability to use technology, including chat platforms, email and multiple systems at once Experience identifying member needs and educating on products and services Strong ability to work independently with high volume, escalating questions or concerns Excellent written communication, problem-solving, and member service skills Benefits Outstanding training; We are committed to learning new skills and growing personally & professionally Competitive compensation 401(k) with company match and profit sharing Paid time off with paid holidays Life Insurance Paid Community Volunteering Education reimbursement Fitness reimbursement Health insurance including dental and vision Flexible Spending Accounts & Health Savings Accounts Employee Assistance Program (EAP) Access to fitness center Company Overview IHMVCU is a non-profit organization provides financial solutions. It was founded in 1934, and is headquartered in Moline, Illinois, USA, with a workforce of 201-500 employees. Its website is