Director of Operations Process - Strategic Leader in Customer Experience Operations at blithequark

Transform Customer Experience through Operational Excellence at blithequark At blithequark, we're on a mission to revolutionize the customer experience through operational excellence. As a Director of Operations Process, you will play a pivotal role in shaping the day-to-day store processes, driving strategic projects, and fostering a culture of continuous improvement. If you're a strategic thinker with a passion for operations and customer experience, we invite you to join our dynamic team and make a meaningful impact. About the Role The Director of Operations Process is a senior leadership role responsible for managing the operational aspects of our customer experience strategy. This position will partner with cross-functional teams across blithequark to ensure that operational areas are considered in project plans, and that strategic projects are deployed effectively. As a subject matter expert in operations, you will provide guidance and support to various stakeholders, including Operations Managers, Analysts, and other business leaders. Key Responsibilities Partner with stakeholders across blithequark to ensure operational areas are considered in project plans and strategic initiatives. Coordinate the responsibilities of Operations Managers and Analysts, providing guidance and support to ensure successful project outcomes. Collaborate with the Operations Strategy Team to develop, staff, pilot, and implement process improvements within the stores. Oversee the overall project workflow and rollout schedule, ensuring timely and effective implementation. Measure the impact of changes and new projects on operational areas, identifying opportunities for improvement. Stay up-to-date on operational best practices and emerging trends, applying this knowledge to drive continuous process improvement. Work with Field Implementation Managers to establish project metrics and tollgates, ensuring that projects are delivered on time and within budget. Apply strategic thinking and process design expertise to drive successful improvements in operational areas, focusing on quick implementation and return on investment. Evaluate multiple project requests, aggregating data and ensuring that project needs are met. Lead and develop a team of professionals, providing coaching, mentoring, and guidance to support their growth and success. Essential Qualifications To succeed in this role, you will need: A bachelor's degree in a related field, with an MBA or equivalent preferred. A minimum of 8 years of work experience, with 4 years of management experience at blithequark or a similar organization preferred. Proven financial analysis and business acumen, with a strong understanding of operations and customer experience. Excellent communication and interpersonal skills, with the ability to influence others and leverage partnerships to benefit project objectives. Strong analytical and problem-solving skills, with a track record of driving successful process improvements. Leadership and management skills, with experience in developing and motivating high-performing teams. Preferred Qualifications While not required, the following qualifications are highly desirable: Experience working in a retail or customer experience environment. Knowledge of process improvement methodologies, such as Lean or Six Sigma. Experience with project management tools and techniques. What We Offer At blithequark, we're committed to creating a work environment that is engaging, challenging, and rewarding. As a Director of Operations Process, you can expect: A competitive compensation package, with opportunities for bonus and incentives. A comprehensive benefits program, including health, dental, and vision insurance. Opportunities for career growth and professional development, including training and mentorship programs. A dynamic and collaborative work environment, with a team of experienced professionals who are passionate about customer experience and operational excellence. The flexibility to work remotely, with the ability to travel up to 10% of the time. Our Culture At blithequark, we're committed to creating a culture that is inclusive, innovative, and customer-focused. We value diversity and encourage collaboration and teamwork. Our work environment is fast-paced and dynamic, with a focus on continuous improvement and learning. Why Join blithequark? If you're a strategic thinker with a passion for operations and customer experience, we invite you to join our team at blithequark. As a Director of Operations Process, you will have the opportunity to make a meaningful impact on our customer experience strategy, driving operational excellence and shaping the future of our organization. With a comprehensive benefits program, opportunities for career growth, and a dynamic work environment, we offer a compelling proposition for professionals looking to take their careers to the next level. If you're ready to join a team that is passionate about customer experience and operational excellence, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. Apply Now! Apply for this job