**Digital Chat Response Agent – Remote Customer Support Representative Opportunity**

Are you a skilled writer with a passion for helping others? Do you enjoy working independently and staying focused in a quiet, text-based environment? If so, we invite you to join blithequark's team of digital-first support professionals as a Digital Chat Response Agent. This exciting opportunity offers a stable income, flexible hours, and the chance to develop valuable skills without requiring prior experience or a college degree. **About blithequark** blithequark is a fast-growing customer experience platform serving digital brands in the ecommerce, lifestyle, and subscription service spaces. Our mission is to deliver fast, friendly, and accurate support entirely through written communication, ensuring that our clients' customers receive the best possible experience. As a Digital Chat Response Agent, you will play a vital role in helping us achieve this mission. **Primary Job Tasks** As a Digital Chat Response Agent, your primary responsibilities will include: * Managing multiple concurrent live chats, responding to customer questions and issues with calm, clear, and helpful messaging * Reviewing and responding to incoming customer emails using templates where applicable and adjusting for tone and accuracy * Accessing the client's CRM to view customer history, process actions, and log internal notes for every interaction * Using saved replies and macros to speed up responses while customizing each reply for personalization and relevance * Staying within service-level expectations, such as replying to new chats in under 60 seconds and resolving email tickets within 30-45 minutes * Escalating unresolved issues using a tagging system that clearly explains the customer's concern and attempted resolution * Participating in ongoing updates and training via written communication, with no Zoom, phone, or live meetings * Contributing to quality improvement by identifying unclear templates, broken workflows, or repeat customer issues * Completing shift recaps that detail performance, unresolved tickets, and insights that could help improve customer satisfaction * Upholding the brand tone in every message, whether the customer is frustrated, confused, or just checking a status **A Typical Shift Breakdown** A typical shift with blithequark will begin with you checking the internal dashboard for updates and reviewing any flagged tickets or system notices. You will then open your chat and email platforms and begin processing queued messages. During peak hours, you will balance several active chat sessions with incoming emails, using quick replies and search tools to keep up. At the end of your shift, you will close open conversations, update unresolved ticket statuses, and leave internal notes summarizing what's needed next. You will also submit a quick shift log via the team dashboard to keep everything on track for the next representative. **Who We're Looking For** We're looking for individuals who are: * New to the workforce or looking for a career change * Proficient in written English communication * Able to type at a speed of 40 WPM * Friendly, focused, and respectful in their communication * Able to multitask in multiple browser windows/tabs * Self-motivated and dependable, working from home * Strong attention to detail with a professional writing style * Familiar with using web-based tools, forms, or dashboards * Available for a minimum of 15 hours/week, with more availability based on performance * Access to a personal computer and high-speed internet connection **Tips for Performing at a High Level** To excel in this role, keep the following tips in mind: * Keep it simple: Customers prefer easy-to-read responses. Use short sentences, skip jargon, and get to the point while maintaining a polite tone. * Think like the customer: Anticipate what the customer is really asking and answer that before they ask again. This reduces back-and-forth and increases satisfaction. * Pace yourself: Handling 3-4 chats at once is normal. Take notes in each thread, use internal tags, and check each reply for accuracy before sending. * Stick to the guidelines: Every client has a tone. Some are fun, some are formal. You'll be trained on each one, following the examples provided and you'll do great. * Track feedback and apply it: Each shift may come with a quick review. Apply the suggestions right away and you'll hit bonus metrics faster than most new agents. **Getting Started with blithequark** The application process is straightforward and consists of the following steps: 1. Apply online: Submit a basic resume and provide your availability and home tech setup. 2. Writing and typing assessment: You'll complete a two-part evaluation: a typing speed test and a short chat/email simulation to assess tone, accuracy, and structure. 3. Live simulation session: Selected applicants are invited to a browser-based mock shift where you'll manage chat threads in a real-time simulator. 4. Remote training (paid): Training lasts 3-4 days. All materials are digital. You'll learn CRM navigation, escalation processes, reply formatting, and tone best practices. 5. Performance trial period: For your first 10 shifts, you'll work under enhanced review. Daily written coaching will help you improve fast. 6. Assignment and promotion path: Upon completion, you'll receive a regular shift schedule and unlock eligibility for team-based bonuses, content editing roles, or quality assurance reviews. **Workplace Environment** This is a quiet, text-based environment. No calls, no video, all updates, coaching, and communication happen in writing. You'll use platforms like Slack, Notion, and HelpScout to stay connected. Work is assigned, tracked, and rewarded based on writing, not who talks the most in meetings. **Perks and Extras** As a Digital Chat Response Agent with blithequark, you'll enjoy: * Paid training * No phone, voice, or video communication * Flexible scheduling with part-time and full-time availability * Performance bonuses tied to quality, not volume * Access to writing improvement tools * Monthly peer recognition and rewards * Global access (international applicants welcome) * Equipment stipend available after 30 days **Why This Role May Be the Right Fit for You** Whether you're new to remote work or just tired of gatekeeping in the job market, this opportunity gives you the chance to earn well, work from anywhere, and improve valuable skills – all without needing a degree or resume full of experience. If you enjoy writing, can stay focused, and care about helping people, this job is designed for you. **Applicant Questions Answered** * Is this job voice- or phone-based? No, it's 100% chat and email. You'll never make or receive a phone call. * Is there any required experience? None. You'll be trained on everything during onboarding. * Can I work outside the U.S.? Yes, this is a global position for fluent English writers with strong internet access. * How quickly can I start? Most accepted candidates begin training within 3-5 business days. * What kind of equipment is needed? A laptop or desktop with modern browser access and internet speed of at least 25 Mbps. **Next Steps to Apply** Click below to apply. Complete the brief assessment to demonstrate your communication skills. Positions fill quickly, so apply now to secure your spot and start your journey in remote chat support – no degree or experience required. Apply for this job