**Experienced Customer Service Representative (Email/Chat Support) – Uruguay**

Are you a customer-centric individual with exceptional communication and problem-solving skills? Do you thrive in a dynamic environment where no two interactions are the same? If so, we invite you to join the team at blithequark as a Customer Service Representative (Email/Chat Support) in Uruguay. In this role, you will be the face of our brand, providing top-notch support to our customers through email and chat, while contributing to a positive team environment that fosters growth and collaboration. **About blithequark** blithequark is a leading innovator in the eyewear industry, dedicated to delivering exceptional products and services to our customers worldwide. With a strong commitment to customer satisfaction and employee development, we strive to create a work environment that is both challenging and rewarding. Our team is passionate about making a difference in people's lives, and we're excited to have you join our journey. **Key Responsibilities** As a Customer Service Representative (Email/Chat Support) at blithequark, you will be responsible for: * Managing customer interactions through email and chat, providing product information, handling inquiries, and processing orders in a timely and efficient manner * Responding to customer complaints and concerns in a professional and empathetic manner, ensuring customer satisfaction and loyalty * Collaborating with internal teams to resolve complex customer issues and provide seamless support * Maintaining accurate and up-to-date documentation of customer interactions and issues * Staying up-to-date with product knowledge and industry trends to provide expert advice to customers * Working closely with the customer service team to achieve sales and customer satisfaction targets **Essential Qualifications** To succeed in this role, you will need: * Fluency in English (written and spoken) * Excellent time management and documentation skills * High-speed, stable internet connection * Amenable to working the graveyard shift (including weekends) **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * Previous experience in customer service or a related field * Knowledge of the eyewear industry and products * Familiarity with CRM software and customer service tools * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities **Skills and Competencies** To excel in this role, you will need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * High level of adaptability and flexibility * Strong time management and organizational skills * Ability to maintain confidentiality and handle sensitive customer information **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative (Email/Chat Support), you will have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive team environment that fosters learning and innovation * Recognition and rewards for outstanding performance and contributions **Work Environment and Company Culture** blithequark is committed to creating a work environment that is both challenging and rewarding. Our team is passionate about making a difference in people's lives, and we strive to create a culture that is: * Collaborative and supportive * Innovative and forward-thinking * Customer-centric and focused on delivering exceptional service * Diverse and inclusive, with opportunities for growth and development **Compensation, Perks, and Benefits** As a valued member of our team, you will enjoy: * Competitive salary and performance bonuses * Free designer glasses annually * Annual and sick leaves * Career development and learning program * Opportunities for career advancement and professional growth **Conclusion** If you're a customer-centric individual with exceptional communication and problem-solving skills, we invite you to join our team at blithequark as a Customer Service Representative (Email/Chat Support) in Uruguay. Apply now and become a part of our dynamic and innovative team, where you'll have the opportunity to make a real difference in people's lives. **Apply Now** To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to hearing from you and welcoming you to the blithequark team! Apply for this job