**Customer Success Engineer (Federal) TS - Revolutionizing Network Operations at blithequark**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Customer Success Engineer (Federal) TS. As a key member of our Federal team, you will play a vital role in shaping the future of network operations and helping our clients achieve their goals. **About blithequark** blithequark is a pioneering company that is revolutionizing the way large networks are managed. Our innovative Forward Enterprise platform delivers a vendor-agnostic "digital twin" of the network, providing a single source of truth for network operators. With the ability to scale to support hundreds of thousands of network devices, our platform enables network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management. Over the past few years, blithequark has received widespread industry recognition, including "Cool Vendor in Enterprise Networking" by Gartner, "Product of the Year" by Cloud Computing, "Hot Company" by Cyber Defense Magazine, "Enterprise Cloud Computing Software of the Year," and a spot on Fortune's "Best Workplaces in the Bay Area" list. Our company was founded by four Stanford PhD graduates who saw a massive opportunity to improve network operations, and we've been fortunate to have investors like Andreessen Horowitz, MSD Capital, Threshold Ventures, and Goldman Sachs believe in our vision. **Join a Trailblazing Team** As a Customer Success Engineer for our Federal team, you will be part of a special group of individuals who are shaping the future of network operations. With a proven track record of delivering exceptional customer experiences, you will work closely with our clients to ensure successful ongoing usage and adoption of our technologies. You will be responsible for providing world-class post-sales technical leadership, taking ownership of post-sales technical issues, and collaborating with cross-functional teams to document problem resolution steps and troubleshooting procedures. **Responsibilities** As a Customer Success Engineer (Federal) TS, your key responsibilities will include: * Providing advice and guidance as the blithequark subject matter expert to ensure successful ongoing usage and adoption of our technologies * Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures * Walking customers through the various stages of adoption with blithequark's Platform * Collaborating directly with our internal Product Management, Engineering, Sales, and Marketing teams * Some travel to customer locations (less than 10%) **Requirements** To succeed in this role, you will need: * A B.S. in Computer Science or equivalent educational experience * TS Clearance Required (SCI desired) * 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider, or governmental agencies **Experience** We're looking for individuals with a strong understanding of Networking and Security fundamentals, as well as experience in working with multiple Network vendors (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.). You should also possess: * Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills * Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems * Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment **Highly Desired** While not required, we're particularly interested in candidates with experience in working for a startup company and working knowledge of API-driven workflows and scripting languages (Python, bash, jq, graphql, etc.). **Compensation and Benefits** The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + bonus is expected to be between $190,000/yr to $225,000/yr. The offered compensation may also include stock. **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a member of our team, you will have the opportunity to: * Work with a talented and passionate team of individuals who are shaping the future of network operations * Develop your skills and expertise in a fast-paced and ever-evolving industry * Contribute to the development of cutting-edge technologies that are revolutionizing the way large networks are managed * Enjoy a competitive compensation package, including stock options and bonuses * Take advantage of our comprehensive benefits package, including health insurance, retirement plans, and paid time off If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we invite you to join our team as a Customer Success Engineer (Federal) TS. Apply now to be part of a trailblazing team that is revolutionizing network operations at blithequark. Apply for this job