Customer Success Associate - Life Science AI

Customer Success Associate – Life Science AI We are looking for a rare hybrid: someone who operates at the intersection of deep medical knowledge and cutting-edge Generative AI. Our mission is to bring advanced AI solutions to pre-approval medical activities (Phase 2 and 3). Our clients are VPs of Medical Affairs, Clinical Development leaders, and R&D decision-makers who rely on accurate, complex medical language. If you have experience working with medical terminology or regulatory documentation, and you look at today’s AI breakthroughs and think, “I want to be part of the leading edge of AI in medicine and life sciences”, then this could be the role for you. Why Posteros AI? You’ll be joining a team of industry veterans, frontier technical thought leaders, and entrepreneurs who have successfully exited, leaders connected to investors and biopharma executives across the industry. What You’ll Actually Do You are the crucial bridge. You translate the complex needs of Medical Affairs executives into the precise instructions to activate our AI platform. Help Shape AI Instructions for Optimal Outputs You won’t just talk about AI; you’ll actively direct it, leveraging your domain knowledge. • Instructions for AI Systems - While we’ll teach you the intricacies of our agentic pipeline, your job is to help design the optimal instructions for our AI systems. You will write, evaluate, and refine nuanced instructions to optimize the quality of our outputs. • Medical Credibility - You can walk into a meeting with a VP of Medical Affairs or a Chief Medical Officer and establish trust because you understand their language flawlessly. You understand the nuances of the pre-approval space (Phase 2/3) in life sciences and the extreme importance of accuracy. • Strategic Outcome Orientation - You instinctively connect technical capabilities to executive priorities—seeing how our work translates into accelerated timelines, competitive advantage, and measurable business impact. You think big-picture about what Medical Affairs leaders are trying to achieve, not just which features they need. Own the Technical Narrative with the Customer Over time, you become fully capable of explaining to customers how our AI system works, the advantages it provides, and the value it delivers. • Executive Presence - You lead highly tailored technical discovery sessions and engaging product demonstrations for senior leaders. You’re not just reciting features; you’re demonstrating a fundamental shift in how they do their jobs, tying every AI outcome directly to medical value and accuracy. • Discovery Mastery - You ask the hard questions that uncover deep, often unspoken, linguistic pain points within a Medical Affairs organization, and you connect those problems directly to AI-driven solutions. • Voice of the Domain - You work closely with our product and engineering teams, translating customer requirements into features that enhance our platform’s ability to handle complex medical vocabulary. You Should Have We are looking for the rare individual who embraces the intersection of deep expertise and radical curiosity. • Medical Knowledge - You possess a strong knowledge foundation in medicine, pharmacology, or life sciences. You live and breathe the language of clinical development and Medical Affairs. • Customer-Facing Hustle - 2+ years of face time with executives in a consultative, customer-facing role (Account Executive, Sales Engineer, Solutions Consultant, etc.), ideally within the biopharma space. You’ve thrived in high-stakes interactions. • Insatiable Curiosity for AI - You don’t need to be an engineer, but you must be obsessed with how LLMs work. You’ve actively worked with consumer chatbots, experimented with prompt strategies, and you are thrilled by the prospect of mastering a complex AI pipeline to solve real-world medical problems. • That Thing Where You Just “Get It” Faster Than Everyone Else - You learn complex medical or technical systems incredibly fast. You are the go-to person when something needs to be understood or synthesized rapidly. • Confidence Without Arrogance - You can walk into a room and establish instant credibility based on your domain knowledge, ask great questions, and handle curveballs from senior leaders without flinching. Why This Role Is Different You are joining us at a defining moment. This is about leveraging the most exciting technology in decades to solve some of the highest-impact problems in the medical world. • The Trajectory - You are getting in early. Your voice and medical expertise will directly shape the product roadmap and technical sales strategy. People who do this well don't stay in traditional roles - they become leaders. • The Impact - Every prompt sequence you craft and every solution you help sell will accelerate medical research and regulatory processes for major therapies. • The Cool Factor - You are merging your medical education with the future of computing. You will be teaching an AI how to be a reliable partner in Medical Affairs. The Practical Stuff • Based in Boston (or remote with regular travel to client sites) • Competitive salary + meaningful equity (we are an early-stage startup focused on growth) • Health Insurance • Work with a focused, fast-moving team that values your domain expertise above all else How to Apply Skip the formal cover letter. Send us your résumé and a quick note answering the following: • Tell us about a time you leveraged your medical knowledge to quickly build credibility with a VP-level executive. • Why is the intersection of deep Medical Affairs knowledge and AI the right move for you right now? We read every single application. If you’re the right fit, you’ll hear from us within a week. Apply tot his job