Customer Service Representative I - Mortgage Loan Servicing Expert at blithequark

Unlock a Rewarding Career in Customer Service at blithequark At blithequark, a leading national mortgage lender and servicer, we're revolutionizing the industry with our commitment to exceptional customer service and innovative solutions. As a privately held, full-service company, we're proud to be FNMA and FHLMC approved, offering a diverse range of mortgage products through our Retail and Correspondent Channels. Our continued month-over-month sales and servicing growth is a testament to our dedication to excellence. Job Summary We're seeking a highly skilled and motivated Customer Service Representative I to join our team at blithequark. As a key member of our customer service team, you'll be responsible for resolving borrower inquiries on current mortgage loans, ensuring high-quality service, and adhering to regulatory requirements. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply. Key Responsibilities Respond to borrower inbound calls concerning their account, providing timely and effective solutions to their queries and concerns. Research customer issues and work towards resolution when needed, updating our servicing system with relevant notes and comments. Prioritize the needs of the business, completing assigned outbound calls as inbound call volume permits, and ensuring seamless customer communication. Complete follow-up tasks to ensure customer satisfaction and resolution, driving long-term customer loyalty and retention. Perform miscellaneous duties as assigned, demonstrating flexibility and a willingness to adapt to changing business needs. Essential Qualifications To succeed in this role, you'll need: A high school diploma or equivalent, providing a solid foundation for your customer service career. General call center experience, preferably in a mortgage or financial services industry, with a proven track record of delivering exceptional customer service. Experience with loan servicing, a plus, as it demonstrates your understanding of mortgage industry operations and customer needs. Strong customer service skills , with the ability to empathize with customers, resolve issues, and provide personalized support. Problem-solving abilities , with a keen eye for detail and a talent for analyzing complex issues. The ability to work in a fast-paced environment , prioritizing tasks, managing multiple calls, and meeting productivity standards. Effective time management and multitasking skills , ensuring seamless customer interactions and efficient issue resolution. Experience working with Microsoft Windows applications , including proficiency in navigating various software systems and tools. Preferred Qualifications While not essential, the following qualifications can enhance your application: Previous experience in a mortgage or financial services industry, demonstrating your understanding of industry-specific regulations and customer needs. A proven track record of delivering exceptional customer service in a call center environment, with a strong focus on issue resolution and customer satisfaction. What We Offer At blithequark, we believe in rewarding our employees for their hard work and dedication. Our comprehensive benefits package includes: Three comprehensive medical plan options, providing flexibility and choice for you and your family. Two dental and vision plan options, ensuring you have access to quality care and support for your overall well-being. Employer-paid short-term and long-term disability insurance, providing financial security and peace of mind. Basic life insurance, offering a foundation for your financial planning and security. A 401(k) plan, helping you build a secure financial future. 11 holidays and three weeks paid time off per year, allowing you to recharge and enjoy quality time with loved ones. Supplemental benefits, including life insurance, critical illness, and accident plans, providing additional protection and support. Work Environment and Company Culture At blithequark, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our office is equipped with modern facilities and technology, providing a comfortable and productive workspace. We're proud of our company culture, which values: Customer-centricity , with a focus on delivering exceptional customer experiences and building long-term relationships. Teamwork and collaboration , encouraging open communication, mutual support, and collective problem-solving. Innovation and continuous improvement , embracing new ideas, and striving for excellence in everything we do. Diversity and inclusion , celebrating individual differences and promoting a culture of respect, empathy, and understanding. Career Growth Opportunities At blithequark, we're committed to supporting your career growth and development. As a Customer Service Representative I, you'll have opportunities to: Develop your skills and expertise in mortgage loan servicing, enhancing your knowledge and understanding of industry operations. Take on additional responsibilities, expanding your role and contributing to the growth and success of our organization. Participate in training and development programs, designed to enhance your customer service, communication, and problem-solving skills. Pursue career advancement opportunities, moving into leadership or specialized roles within our organization. Join Our Team If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative I, you'll play a critical role in shaping our customer experience and driving business success. Don't miss this chance to join our dynamic team and embark on a rewarding career journey. Apply now and take the first step towards a fulfilling career at blithequark! Apply for this job