**Customer Service Representative - Full Time (Email, Phone & Chat Support) for blithequark**

Are you passionate about delivering exceptional customer experiences and making a difference in the lives of children across Europe? Do you possess excellent communication skills, a strong work ethic, and a genuine desire to help others? If so, we invite you to join our dynamic team at blithequark as a full-time Customer Service Representative. **About blithequark** blithequark is a leading manufacturer of high-quality goods for children, dedicated to providing innovative products that inspire imagination and creativity. With a strong presence in Europe, we are committed to delivering exceptional customer service and building long-lasting relationships with our customers. As a Customer Service Representative at blithequark, you will play a vital role in helping us achieve our mission by providing prompt, professional, and personalized support to our customers. **Job Summary** We are seeking highly motivated and fluent customer service specialists to join our team, working remotely from Monday to Friday (8:00 to 17:00 Central Europe Time). As a Customer Service Representative, you will be responsible for communicating with customers via phone, email, and e-chat, providing support and product information, and resolving customer complaints in a timely and efficient manner. If you are a team player with excellent communication skills, a strong work ethic, and a passion for customer service, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Communicate promptly and professionally with customers via phone, email, and e-chat to provide support and product information * Provide order status information and delivery updates * Manage cancellation requests and resolve customer complaints in a timely and efficient manner * Improve overall customer satisfaction by listening to customer needs and concerns and providing personalized solutions * Collaborate with internal teams to resolve complex customer issues and provide exceptional customer experiences **Requirements** * Previous experience: At least 1-year experience in customer service, preferably in a similar industry * Reliability: Ability to work full-time during business hours (Monday to Friday, 8:00 to 17:00 Central Europe Time) * Proper service mentality: Desire to listen to customer needs and concerns and show genuine effort in solving their problems quickly and efficiently * Patience and self-control: Ability to remain calm in stressful situations and find an approach for every customer * Ability to learn fast and stay open-minded: Willingness to learn new skills and adapt to changing customer needs and expectations * Fluency in German or French: Ability to communicate effectively with customers in one of these languages **Essential Qualifications** * High school diploma or equivalent required; degree in a related field (e.g., business, communications, psychology) preferred * Excellent communication and interpersonal skills, both written and verbal * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills, with a focus on customer satisfaction * Proficiency in Microsoft Office (Word, Excel, Outlook) and customer relationship management (CRM) software **Preferred Qualifications** * Experience working in a customer-facing role, preferably in a similar industry * Knowledge of customer service software and tools (e.g., Zendesk, Freshdesk) * Familiarity with European market and cultural nuances * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong customer service skills, with a focus on customer satisfaction * Proficiency in Microsoft Office (Word, Excel, Outlook) and customer relationship management (CRM) software * Ability to learn new skills and adapt to changing customer needs and expectations * Strong work ethic and reliability, with a focus on meeting deadlines and delivering results **Career Growth Opportunities and Learning Benefits** As a Customer Service Representative at blithequark, you will have the opportunity to: * Develop your customer service skills and expertise in a dynamic and fast-paced environment * Collaborate with internal teams to resolve complex customer issues and provide exceptional customer experiences * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on additional responsibilities and contribute to the growth and success of the team * Enjoy a competitive compensation package, including a hourly wage between $5-$10 per hour, depending on experience and language proficiency **Work Environment and Company Culture** blithequark is a remote-friendly company, offering a flexible and dynamic work environment that allows you to work from the comfort of your own home. Our team is passionate about delivering exceptional customer service and building long-lasting relationships with our customers. We value diversity, inclusivity, and teamwork, and strive to create a positive and supportive work environment that encourages collaboration and growth. **Compensation, Perks, and Benefits** As a Customer Service Representative at blithequark, you will enjoy a competitive compensation package, including: * Hourly wage between $5-$10 per hour, depending on experience and language proficiency * Opportunities for career growth and advancement * Ongoing training and development programs to enhance your skills and knowledge * Flexible work arrangements, including remote work options * Access to a range of employee benefits, including health insurance, retirement plans, and paid time off **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for the role. We look forward to hearing from you! [Apply Now](www.upwork.com/freelance-jobs/apply/Customer-Service-Representative-Full-Time-Email-Phone-Chat-Support_~021902063427067554564/) Apply for this job