**Experienced Full Stack Customer Service Agent – Work from Home Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join the blithequark family as a Full Stack Customer Service Agent. As a key member of our team, you will be responsible for providing top-notch support to our customers, resolving issues efficiently, and ensuring their satisfaction. **Introduction to blithequark** At blithequark, we are committed to providing an exceptional experience for our customers, colleagues, and partners. Our mission is to deliver innovative solutions, foster a culture of inclusivity and diversity, and promote a workplace that inspires growth and development. As a Full Stack Customer Service Agent, you will be part of a dynamic team that values collaboration, creativity, and continuous improvement. **Why You’ll Love This Role** As a Full Stack Customer Service Agent, you will have the opportunity to: * Communicate with customers in a professional, courteous, and empathetic manner * Resolve customer complaints and issues efficiently and effectively * Provide accurate and timely information to customers regarding their queries * Collaborate with internal teams to resolve complex customer issues * Participate in ongoing training and development to enhance your skills and knowledge * Work in a fast-paced, dynamic environment that values innovation and creativity **Key Responsibilities** The following are the primary responsibilities of a Full Stack Customer Service Agent: * Issue, reissue, and refund traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat assignments, and issue upgrades * Issue vouchers and coordinate with vendors for traveler hotel accommodations, meals, and transportation; arrange for refueling and re-boarding * Perform traveler loading, including ticket lift and ticket lift/confirmation * Operate door readers/scanners and related tasks, including pre-boarding, observing/checking carry-on items, and exit row rules * Operate jetways/bridges for boarding and deplaning travelers * Create boarding and flight door announcements * Carry domestic/international flight documents * Perform traveler service flight close-out procedures * Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintain the schedule of the flight boarding process * Perform client service hands-on training * Process and complete credit card transactions at stands in the ticket counter area and activation stations * Assist travelers with self-service booth registration and stand baggage handling at ticket counters * Manage lines at ticket counter stands and ticket counters * Clear/confirm international records at booths in the ticket counter area and activation stations * Accept and initiate travelers' self-labeled bags at activation stations * Assist clients requiring special assistance or in-station; assist boarding, deplaning, and moving non-ambulatory travelers, special assistance travelers, and unaccompanied minors * Perform client service work related to handling regional flights and vendor/ground handling arrangements or agreements * Maintain regular and predictable attendance on site, including fulfilling any mandatory overtime requirements. * Answer and assist during security or emergency situations * Provide interfacing travelers with gate information * Provide quality customer service in a professional manner and in accordance with American's policies. * Adhere to company policies, procedures, and performance guidelines. * Participate in task-critical training phases * Comply with unofficial laws (e.g., TSA, FAA) * Utilize multiple internal assets/frameworks, including during customer interactions * Wear uniform as required by company policy **Depending on your airport size, you may also perform the following:** * Perform Passenger Activity Control capabilities, including air-to-ground communication and Peak capabilities * Assist international travelers through customs/migration, including baggage re-check * Carry tickets, international flight reports, and customs/migration forms **What You’ll Need for Success** To excel as a Full Stack Customer Service Agent, you will need: * Least Capabilities: + Training and prior professional training + High school diploma or GED or equivalent + Bilingual language skills required in certain areas + Valid driver's license as required by local authorities + Must meet FAA background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable + Must be able to obtain suitable airport power or US Customs security identifications, if relevant + Completion of a pre-employment drug screen, comprehensive personal investigation, and fingerprinting to meet company and security requirements + Must be eligible to work in the U.S. * Favored Capabilities: + Education and prior professional training + Working knowledge of Sabre or other Traveler Service Frameworks + Past face-to-face customer service experience + Working in a high-speed environment **What You’ll Get** As a Full Stack Customer Service Agent at blithequark, you will enjoy: * Medical benefits: On your first day, you'll have access to your health, dental, medical, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We want you to be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the blithequark Family** At blithequark, we value diversity and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for everyone. Our 20+ Representative Business Resource Groups are dedicated to connecting our colleagues to our customers, partners, networks, and investors, helping colleagues reach their full potential, and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a deep sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join us at blithequark and be yourself. Apply Job! Apply for this job